Customer Service help please...

Grimster74
Grimster74 Posts: 2,573
edited December 2004 in Troubleshooting
I know this is a car audio question so before you guys drill me, I need some help. I am currently running the Polk Momo MMC6500's in my Toyota Tacoma and love everything about them. Anywho, I have a defective tweeter in the passenger side door. When I say defective, I do not mean blown. The grill on the tweeter is vibrating and there is no way to stop it from vibrating. Who would be my best bet to contact for car audio products. Polk is closed on the weekends so I was hoping to send someone a e-mail or something to try and get this resolved as soon as possible. Any help from my forum buddies would be greatly appreciated.
Money Talks, Mine says Goodbye Rob!!!!
Post edited by Grimster74 on
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  • Dennis Gardner
    Dennis Gardner Posts: 4,861
    edited December 2004
    I'd email the service and parts contact at the top of every thread.
    Do it today and you'll be the first thing they see on Monday morn.
    HT Optoma HD25 LV on 80" DIY Screen, Anthem MRX 300 Receiver, Pioneer Elite BDP 51FD Polk CS350LS, Polk SDA1C, Polk FX300, Polk RT55, Dual EBS Adire Shiva 320watt tuned to 17hz, ICs-DIY Twisted Prs, Speaker-Raymond Cable

    2 Channel Thorens TD 318 Grado ZF1, SACD/CD Marantz 8260, Soundstream/Krell DAC1, Audio Mirror PP1, Odyssey Stratos, ADS L-1290, ICs-DIY Twisted , Speaker-Raymond Cable
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  • MacLeod
    MacLeod Posts: 14,358
    edited December 2004
    Also, did you buy the speaker from a retailer? If so you can take it back to them and they may exchange the tweeter for ya. Just a thought.
    polkaudio sound quality competitor since 2005
    MECA SQ Rookie of the Year 06 ~ MECA State Champ 06,07,08,11 ~ MECA World Finals 2nd place 06,07,08,09
    08 Car Audio Nationals 1st ~ 07 N Georgia Nationals 1st ~ 06 Carl Casper Nationals 1st ~ USACi 05 Southeast AutumnFest 1st

    polkaudio SR6500 --- polkaudio MM1040 x2 -- Pioneer P99 -- Rockford Fosgate P1000X5D
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  • Grimster74
    Grimster74 Posts: 2,573
    edited December 2004
    Well this sucks. Just got off the phone with customer service with Polk Audio. Polk wants me to send the tweeter to Calf. with a brief discription of the problem to see if they can fix it. If it can't be fixed Polk will send me a new one I guess. I don't want to go weeks without a tweeter in my doors. Does anyone else know of any other way to get this resolved without having to send the tweeter in first.
    Money Talks, Mine says Goodbye Rob!!!!
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  • Dennis Gardner
    Dennis Gardner Posts: 4,861
    edited December 2004
    Patience, young grasshopper. ;);) Just pray for a replacement to eliminate the hastle again.

    BTW, did you expect them to send Matthew Polk to your front seat himself.
    HT Optoma HD25 LV on 80" DIY Screen, Anthem MRX 300 Receiver, Pioneer Elite BDP 51FD Polk CS350LS, Polk SDA1C, Polk FX300, Polk RT55, Dual EBS Adire Shiva 320watt tuned to 17hz, ICs-DIY Twisted Prs, Speaker-Raymond Cable

    2 Channel Thorens TD 318 Grado ZF1, SACD/CD Marantz 8260, Soundstream/Krell DAC1, Audio Mirror PP1, Odyssey Stratos, ADS L-1290, ICs-DIY Twisted , Speaker-Raymond Cable
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  • Grimster74
    Grimster74 Posts: 2,573
    edited December 2004
    I guess what I said sounded kind of sad, didn't it. See, a few years back I had a plate amp on a PSW450 go bad. Customer service nor I was really sure if the amp was bad so what Polk did was they sent me the plate amp prior to me sending them the amplifier first. I guess I was just assuming it was going to be the same way. After further investigation, I realized the amp was not bad, I sent them the replacemet amp back. So, unless things have changed, I guess I was just expecting Polk to do the same thing. And Dennis, I'll be 31 in February.:eek:
    Money Talks, Mine says Goodbye Rob!!!!
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  • Dennis Gardner
    Dennis Gardner Posts: 4,861
    edited December 2004
    No disresepct for your age meant. Only "polkin" fun.

    I feel your pain. I know I hate it when electronics that I care alot about go on the blink. You come to count on those you use daily.

    I hope they get you fixed asap,

    DG
    HT Optoma HD25 LV on 80" DIY Screen, Anthem MRX 300 Receiver, Pioneer Elite BDP 51FD Polk CS350LS, Polk SDA1C, Polk FX300, Polk RT55, Dual EBS Adire Shiva 320watt tuned to 17hz, ICs-DIY Twisted Prs, Speaker-Raymond Cable

    2 Channel Thorens TD 318 Grado ZF1, SACD/CD Marantz 8260, Soundstream/Krell DAC1, Audio Mirror PP1, Odyssey Stratos, ADS L-1290, ICs-DIY Twisted , Speaker-Raymond Cable
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  • Grimster74
    Grimster74 Posts: 2,573
    edited December 2004
    Thanks Dennis, I hope to get this resolved soon myself.
    Money Talks, Mine says Goodbye Rob!!!!
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