Polk MagniFi 2 Help.
apple_scruff
Posts: 8
Hi I am new to this forum,
I have had my magnifi 2 for 2 years, and it has never updated its firmware it is still stuck on 001. I have tried everything suggested, reset, connect to Google home, leave it turned on all night, make sure that it's connected to WiFi etc,.
As you can imagine there are on going hdmi problems because of this lack of updates.
Polk's only suggestion is to take it to a service centre and pay to get the firmware, surely it would be easier to download the firmware and update via the MagniFi 2 usb. Is there any way to force it to update?.
Any suggestions are appreciated.
I have had my magnifi 2 for 2 years, and it has never updated its firmware it is still stuck on 001. I have tried everything suggested, reset, connect to Google home, leave it turned on all night, make sure that it's connected to WiFi etc,.
As you can imagine there are on going hdmi problems because of this lack of updates.
Polk's only suggestion is to take it to a service centre and pay to get the firmware, surely it would be easier to download the firmware and update via the MagniFi 2 usb. Is there any way to force it to update?.
Any suggestions are appreciated.
Comments
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Hello,
Welcome to Polk's forum. I'll forward your situation to a friend at Polk for suggestions. I might not hear back from him until Tuesday, but I'm sure we can come up with something. -
SeleniumFalcon wrote: »Hello,
Welcome to Polk's forum. I'll forward your situation to a friend at Polk for suggestions. I might not hear back from him until Tuesday, but I'm sure we can come up with something.
Thanks I hope that there is a solution for this. -
I heard from him this morning. If you contact Polk's CS department (1-800-377-7655) and explain the situation they will replace your unit.
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SeleniumFalcon wrote: »I heard from him this morning. If you contact Polk's CS department (1-800-377-7655) and explain the situation they will replace your unit.
I am in the UK and the unit is 2 years old, how will this work. -
I'll ask...
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His response:
"That is handled by the UK team, so he still should call CS and have the agent create a case and we can escalate it across the pond." -
SeleniumFalcon wrote: »His response:
"That is handled by the UK team, so he still should call CS and have the agent create a case and we can escalate it across the pond."
Okay thank you so much for helping me sort this out. -
I received this from Polk,
Thank you for reaching out. For firmware updates and further assistance with your MagniFi 2, I recommend contacting an authorized service center directly. They will be able to provide all the necessary information and support to ensure your soundbar is up to date and functioning correctly.
In the UK, you can reach out to:
Sound Systems Technology
Bentinck Road
West Drayton
Middlesex
UB7 7RQ
United Kingdom
Phone: +44 1895 422244
Visit Website
Please contact them, and they’ll guide you on the next steps.
Kind regards,
Arnaud
Support Denon -
I contacted the above, still waiting for a reply.......
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Still waiting for a reply 😭😭😭
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I'll forward this to my friend and ask what to do next.
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Doyou happen to have a reference number from the contact with CS?
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The email from Polk customer service is posted earlier in this thread
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I believe what they are asking is when you telephoned CS and explained what the situation was they usually sign a case number. This case number would allow them to trace the status of the issue.
