Issues with S4 Wireless Subwoofer cutting out, anyone else?

JoeR11
JoeR11 Posts: 2
in Troubleshooting
Recently bought the S4 with wireless sub. Sound is absolutely incredible! My only concern is that sometimes the sub randomly cuts out. Soundbar stays on but the sub seems to cut out for about 2-3 seconds.

I read on another forum that placing the sub too close to the wifi router might be the culprit? Has anyone else experienced this?
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Answers

  • SeleniumFalcon
    SeleniumFalcon Posts: 3,760
    I believe that can happen, interference between the router and the wireless connection of the sub. Can you move the router?
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  • JoeR11
    JoeR11 Posts: 2
    I'm sure I can relocate the router either with a long cable extension, or perhaps by creating a new cable outlet in another room.
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  • 0x6A7232
    0x6A7232 Posts: 1
    It has nothing to do with being close to a router. My router is on the first floor. I have two S4s, both on the second floor, one on the same side of the house as it, and one on the opposite side in my bedroom. They both have the subwoofer cut out regularly (and the subwoofer is right beside the sound bar).

    Gonna say that's not a defect either since they both do it.
    extremely disappointed
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