Magnifi Max volume and levels change when powered off

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jhgonzales
jhgonzales Posts: 3
in Troubleshooting
Every time It is powered off and then powered back on, the volume raises to 40 and the voice, bass and surround levels decrease to halfway point. I set everything back to preferred levels but they are all lost after powered off and on.

I reset the sound bar but problem continues.
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  • jhgonzales
    jhgonzales Posts: 3
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    Any answers from support?
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,358
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    Are you certain the soundbar is plugged into a continuously operating AC source? In other words could the bar have the available power interrupted?
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  • jhgonzales
    jhgonzales Posts: 3
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    SeleniumFalcon wrote: »
    Are you certain the soundbar is plugged into a continuously operating AC source? In other words could the bar have the available power interrupted?
    Yes. It was working just fine up until a couple of weeks ago. It’s connected to same power source as other AV components. Maybe issue started after some sort of firmware update like others reported having volume issues after that recently.
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  • SeleniumFalcon
    SeleniumFalcon Posts: 4,358
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    I recommend sending an email to: Kim.Jasper@soundunited.com and explain the situation. It might be a few days until he responds because of the holiday
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