Polk S6 - Firmware update problem

Albert33
Albert33 Posts: 1
edited March 2022 in Troubleshooting
Hi - I had the same issues with my Polk S6. I contact Jasper Kim.(Kim.Jasper@soundunited.com). They'll send out the files to update the Polk S6. I was successful in reconnecting my S6s to my network and now they all work perfectly. Google Drive Download Links:

https://drive.google.com/drive/folders/1aysxF8o-ZmqWiHNu13_XHEYefzjB6Z5P?usp=sharing

Install this update..

Polk S6 (SU_PK_021 or SU_PK_121):
1. Using any FAT32 formatted USB stick, unzip the corresponding .zip file onto the USB stick start with the SUPK021 pack first if the update does not work than try using the SUPK121 pack instead. (So the stick should contain no folders, just 4 files, 3 .bin files and 1 manifest file).
2. Unplug the power to the S6.
3. Plug in the USB stick into the USB port on the back of the S6.
4. While holding the “WiFi Setup” button (on the back) plug in the power and continue holding until the white LED on the front of the speaker is solid, once this is on you may release the button.
5. Once that is finished updating, the white LED on the front will remain solid. This is where you can remove the USB stick from the speaker.
6. The orange LED on the front will now flash a few times, go solid, and then eventually go off. The unit will reset and the MCU version is now updated.

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