MagniFi Max Reset Not Working

I was told by tech support to reset the sound bar to fix the crackling issue on the rear speakers. And now I can't turn off the unit (only way to turn off is by unplugging unit), I can't change source/inputs, can't perform another reset, when I plug in the unit the amber light blink 10 times and then the volume goes to full. I can connect to bluetooth but it disconnects after a few minutes and the volume goes to full again. It appears the unit is cycling every few minutes but I can't because the amber light just stays steady the whole time.
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