Volume keeps Increasing

darst4499

So I have the Polk Magnifi Max SR connected to my LG 55LB7200 Smart TV. It’s worked fine for about a year, and now it won’t connect to my TV via ARC, but it will through Optical. Furthermore the Power button and Source button does not work on the SB. Finally, when connected by Optical, the volume will automatically increase to a much louder volume after about 2 minutes. I have to continuously decrease the volume every 2-3 minutes. I’ve tried to hold the reset button for 15 seconds, but nothing happens. I’ve tried to hold the Source button and the volume button s for 15 seconds, but nothing happens. Can anyone offer guidance on how to fix these problems?

Thanks!

[Deleted User]

Hello,
Send an email to: kim.jasper@soundunited.com

veggalam

I have been having same issue with my Polk Magnifi Max from 2020. Tried multiple different rest options didn’t work. I tried reaching customer service but couldn’t even got in touch with anyone. I really love the device but due to the issue i had to disconnect and keep in the storage. Any support to fix the issue would be great help. Thank you.

SeleniumFalcon

See above recommendation.