Polk Swimmer Duo pausing and instantly goes to no volume at loud volumes

As said by the title this is my issue, I purchased the speaker at the world scout jamboree back in 2018, it had the same problems then but I assumed these were just because I wasn't able to get a charge due to the lack of ports at the campsite, but nearly 2 years after these problems persist, I've already reset the speaker and had it fully charged and tested it, nothing seems to work, if I could get a professional opinion on what may be happening that would be appreciated, Thanks.

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