Emm Labs TSDx can’t read discs - what a way to end the year
Joey_V
Posts: 8,572
Terrible.
Emma wanted to listen to music and dance. We get to the room, dang transport don’t read discs all of a sudden. I tried sacd layer and still nothing.
“No disc” it says.
I can’t get to the laser assembly to clean it. Dang thing has an esoteric drive. Can’t open the unit as it is fortified like Fort Knox.
Emailed the dealer, the US distributor and then ultimately Emm in Canada.
They are not open till Jan 6.
What a way to end the year. Boo...
Emma wanted to listen to music and dance. We get to the room, dang transport don’t read discs all of a sudden. I tried sacd layer and still nothing.
“No disc” it says.
I can’t get to the laser assembly to clean it. Dang thing has an esoteric drive. Can’t open the unit as it is fortified like Fort Knox.
Emailed the dealer, the US distributor and then ultimately Emm in Canada.
They are not open till Jan 6.
What a way to end the year. Boo...
Magico M2, JL113v2x2, EMM, ARC Ref 10 Line, ARC Ref 10 Phono, VPIx2, Lyra Etna, Airtight Opus1, Boulder, AQ Wel&Wild, SRA Scuttle Rack, BlueSound+LPS, Thorens 124DD+124SPU, Sennheiser, Metaxas R2R
Comments
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Ouch! Unfortunate timing with the holidays. Hopefully one of them will see the email and at least get in touch before the 6th. Fingers crossed they get it turned around quickly.Analog: MoFi MasterTracker > MoFi UltraDeck > Sutherland 20/20
Digital: Cambridge CXC / Streaming > Cambridge CXN v2
MastersounD Dueventi > Rosso Fiorentino Certaldo or Arcam rHead > Hifiman HE4XX
Discogs -
Well that sucks. Time for an alternate source. Happy New Year!
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If only there was another way to listen to music...
With Love,
Mrbiron
Where’s the KABOOM?!?! There’s supposed to be an Earth shattering KABOOM!!! -
displayname wrote: »Ouch! Unfortunate timing with the holidays. Hopefully one of them will see the email and at least get in touch before the 6th. Fingers crossed they get it turned around quickly.
Dealer escalated me to distributor and he has been helpful. Sent me his contact at emm. So it’s going to be a waiting game.
I’m hoping for a not so big bill
Magico M2, JL113v2x2, EMM, ARC Ref 10 Line, ARC Ref 10 Phono, VPIx2, Lyra Etna, Airtight Opus1, Boulder, AQ Wel&Wild, SRA Scuttle Rack, BlueSound+LPS, Thorens 124DD+124SPU, Sennheiser, Metaxas R2R -
If only there was another way to listen to music...
With Love,
Mrbiron
2 things:
1. Yes, alternate was tidal. We found her music through there Descendants, a Disney made for TV movie with songs.
2. Don’t with love me mrbiron, you burned my Strads. An elephant never forgets. Especially the asian variety.Magico M2, JL113v2x2, EMM, ARC Ref 10 Line, ARC Ref 10 Phono, VPIx2, Lyra Etna, Airtight Opus1, Boulder, AQ Wel&Wild, SRA Scuttle Rack, BlueSound+LPS, Thorens 124DD+124SPU, Sennheiser, Metaxas R2R -
Well that sucks. Time for an alternate source. Happy New Year!
The emm dac is a stand-alone so I’m still chugging along.Magico M2, JL113v2x2, EMM, ARC Ref 10 Line, ARC Ref 10 Phono, VPIx2, Lyra Etna, Airtight Opus1, Boulder, AQ Wel&Wild, SRA Scuttle Rack, BlueSound+LPS, Thorens 124DD+124SPU, Sennheiser, Metaxas R2R -
Sorry to hear about your troubles. Hope it's fixed expeditiously. I've been in your shoes several times.
I have two 31 year old (mfg 1988) Yamaha CDX-1110U CD players in storage which are still running perfectly. You can borrow one to hold you over until the Esoteric is fixed.
Today's high-end disc transports are from the devil. That's one of the reasons I went disc-less.
Post edited by DarqueKnight onProud and loyal citizen of the Digital Domain and Solid State Country! -
Did you check the drive for crayons?
The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD
“When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson -
nooshinjohn wrote: »Did you check the drive for crayons?
John you have a good point. Back when my kids were little, I found a penny inside my CD player, which had settled on top of the PCB, creating a short circuit.
All right kids, who put the penny in there? Not me! They all responded. Basement: Polk SDA SRS 1.2tl's, Cary SLP-05 Pre with ultimate upgrade,McIntosh MCD301 CD/SACD player, Northstar Designs Excelsio DAC, Cambridge 851N streamer, McIntosh MC300 Amp, Silnote Morpheus Ref2, Series2 Digital Cables, Silnote Morpheus Ref2 Series2 XLR's, Furman 15PFi Power Conditioner, Pangea Power Cables, MIT Shotgun S3 IC's, MIT Shotgun S1 Bi-Wire speaker cables
Office: PC, EAR Acute CD Player, EAR 834L Pre, Northstar Designs Intenso DAC, Antique Sound Labs AV8 Monoblocks, Denon UDR-F10 Cassette, Acoustic Technologies Classic FR Speakers, SVS SB12 Plus sub, MIT AVt2 speaker cables, IFI Purifier2, AQ Cinnamon USB cable, Groneberg Quatro Reference IC's
Spare Room: Dayens Ampino Integrated Amp, Tjoeb 99 tube CD player (modified Marantz CD-38), Analysis Plus Oval 9's, Zu Jumpers, AudioEngine B1 Streamer, Klipsch RB-61 v2, SVS PB1000 sub, Blue Jeans RCA IC's, Shunyata Hydra 8 Power Conditioner
Living Room: Peachtree Nova Integrated, Cambridge CXN v2 Streamer, Rotel RCD-1072 CD player, Furman 15PFi Power Conditioner, Polk RT265 In Wall Speakers, Polk DSW Pro 660wi sub
Garage #1: Cambridge Audio 640A Integrated Amp, Project Box-E BT Streamer, Polk Tsi200 Bookies, Douglas Speaker Cables, Shunyata Power Conditioner
Garage #2: Cambridge Audio EVO150 Integrated Amplifier, Polk L200's, Analysis Plus Silver Oval 2 Speaker Cables, IC's TBD. -
If only there was another way to listen to music...
With Love,
Mrbiron
2 things:
1. Yes, alternate was tidal. We found her music through there Descendants, a Disney made for TV movie with songs.
2. Don’t with love me mrbiron, you burned my Strads. An elephant never forgets. Especially the asian variety.
That’s water under the bridge...besides, you don’t own them anymore. Where’s the KABOOM?!?! There’s supposed to be an Earth shattering KABOOM!!! -
Contacted Emm
They said try cd cleaner
Bought from Amazon and waited a week for delivery.
Nada. No worky.Magico M2, JL113v2x2, EMM, ARC Ref 10 Line, ARC Ref 10 Phono, VPIx2, Lyra Etna, Airtight Opus1, Boulder, AQ Wel&Wild, SRA Scuttle Rack, BlueSound+LPS, Thorens 124DD+124SPU, Sennheiser, Metaxas R2R -
Does the CD sit in the tray face up or face down? IF face down I would have popped to top and tried 91% or 99% isopropyl alcohol on a Q-tip before I ordered something. I guess I should say IF you could see the Laser eye, heck it could be inside of a bank vault of an enclosure.
Personally I think that is a cop out on Emm Labs. -
If only there was another way to listen to music...
With Love,
Mrbiron
8trackin2 by Mark Hardy, on FlickrDoes the CD sit in the tray face up or face down? IF face down I would have popped to top and tried 91% or 99% isopropyl alcohol on a Q-tip before I ordered something. I guess I should say IF you could see the Laser eye, heck it could be inside of a bank vault of an enclosure.
Personally I think that is a cop out on Emm Labs.
Sounded like the top was not readily poppable.Terrible.
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I can’t get to the laser assembly to clean it. Dang thing has an esoteric drive. Can’t open the unit as it is fortified like Fort Knox.
...
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IIRC, you went with Emm labs > PS Audio? Might want to take advantage of the generous PSA trade-in program and go back with what worked before? Good luck with the repair!Audio: Polk S15 * Polk S35 * Polk S10 * SVS SB-1000 Pro
HT: Samsung QN90B * Marantz NR1510 * Panasonic DMP-BDT220 * Roku Ultra LT * APC H10 -
Sounds like Emm Labs tech support gave you the audiophile equivalent of “try turning it off and back on”.
Try hitting it with a hammer next, Joey. -
Upstatemax wrote: »Sounds like Emm Labs tech support gave you the audiophile equivalent of “try turning it off and back on”.
Try hitting it with a hammer next, Joey.
... but... ya gotta admit... both of those troubleshooting approaches often work.
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Sounded like the top was not readily poppable.Terrible.
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I can’t get to the laser assembly to clean it. Dang thing has an esoteric drive. Can’t open the unit as it is fortified like Fort Knox.
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DOH! spot on Doc ....
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Contacted Emm
They said try cd cleaner
Bought from Amazon and waited a week for delivery.
Nada. No worky.
If I contacted the manufacturer of my $17k transport and told them it was longer reading discs, and their solution was telling me to buy a CD lens cleaner as a fix I would be livid.
It would be going back to them to be repaired under warranty and then I would sell it, and never have any products from that company in my system ever again. -
if this problem comes up a lot and a dirty lens is the problem then it only makes sense to have the customer try it first as it is the fastest and least expensive way of fixing the problem.
sure they could tell you to just send it in but there is no free (warranty) ride. prices will go up to pay for these warranty repairs.Amplifiers: Norma IPA 140, MasterSound Compact 845, Ayre v6xe, Consonance Cyber 800
Preamp: deHavilland Ultraverve 3
Dac: Sonnet Morpheus 2, Musical Paradise mp-d2 mkIII
Transport: Jay's Audio CDT2 mk2, Lumin U1 mini
Speakers: Rosso Fiorentino Volterra II
Speaker Cables: Crystal Clear Magnum Opus 2, Organic Audio Organic Reference 2
Interconnects: Crystal Clear Magnum Opus 2, Argento Organic Reference 2, Argento Organic 2
Power Cables: Argento Organic Reference, Synergistic Research Foundation 10 and 12 ga.
Digital cables: Crystal Clear Magnum Opus 2 bnc, Tellurium Q aes, Silnote Audio Poseidon Signature 2 bnc
Puritan PSM156 -
It's a MSPR $17k product!
This is like buying a $70k Mercedes and then after a few months it develops a rough idle and dies at stoplights and the dealership says "Before we can look at it for you, you have to try running a bottle of fuel injector cleaner through it". What??? -
if nine times out of ten that is the problem then yes. let's say they are backed up in service then you are out of a car for a while, then you want a loaner. if they don't offer loaners then you say I spent $70k for this car when all it might have been is you buying cheap gas.
think of this, you start to get a cold and you run to the emergency room and wonder why insurance costs keep going up. yet I pay all this money for coverage so i'm going to the er.Amplifiers: Norma IPA 140, MasterSound Compact 845, Ayre v6xe, Consonance Cyber 800
Preamp: deHavilland Ultraverve 3
Dac: Sonnet Morpheus 2, Musical Paradise mp-d2 mkIII
Transport: Jay's Audio CDT2 mk2, Lumin U1 mini
Speakers: Rosso Fiorentino Volterra II
Speaker Cables: Crystal Clear Magnum Opus 2, Organic Audio Organic Reference 2
Interconnects: Crystal Clear Magnum Opus 2, Argento Organic Reference 2, Argento Organic 2
Power Cables: Argento Organic Reference, Synergistic Research Foundation 10 and 12 ga.
Digital cables: Crystal Clear Magnum Opus 2 bnc, Tellurium Q aes, Silnote Audio Poseidon Signature 2 bnc
Puritan PSM156 -
Completely disagree, sorry. It's a $17k transport, the manufacturer should be bending over backwards for the customer.
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I personally am willing to jump through a few hoops to avoid shipping audio gear. I hate shipping - it’s always a crap-shoot, and can create problems far greater than the one you are trying to fix."Conservative Libertarians love the country, progressive leftists love the government." - Andrew Wilkow
“Human beings are born with different capacities. If they are free, they are not equal. And if they are equal, they are not free.”
― Aleksandr Solzhenitsyn -
displayname wrote: »Ouch! Unfortunate timing with the holidays. Hopefully one of them will see the email and at least get in touch before the 6th. Fingers crossed they get it turned around quickly.
Dealer escalated me to distributor and he has been helpful. Sent me his contact at emm. So it’s going to be a waiting game.
I’m hoping for a not so big bill
@clipdat, before we continue going back and forth this may not be a warranty issue.
joey is the unit still under warranty?
if not then they are trying to save joey money.
Amplifiers: Norma IPA 140, MasterSound Compact 845, Ayre v6xe, Consonance Cyber 800
Preamp: deHavilland Ultraverve 3
Dac: Sonnet Morpheus 2, Musical Paradise mp-d2 mkIII
Transport: Jay's Audio CDT2 mk2, Lumin U1 mini
Speakers: Rosso Fiorentino Volterra II
Speaker Cables: Crystal Clear Magnum Opus 2, Organic Audio Organic Reference 2
Interconnects: Crystal Clear Magnum Opus 2, Argento Organic Reference 2, Argento Organic 2
Power Cables: Argento Organic Reference, Synergistic Research Foundation 10 and 12 ga.
Digital cables: Crystal Clear Magnum Opus 2 bnc, Tellurium Q aes, Silnote Audio Poseidon Signature 2 bnc
Puritan PSM156 -
Terrible.
Emma wanted to listen to music and dance. We get to the room, dang transport don’t read discs all of a sudden. I tried sacd layer and still nothing.
“No disc” it says.
I can’t get to the laser assembly to clean it. Dang thing has an esoteric drive. Can’t open the unit as it is fortified like Fort Knox.
Emailed the dealer, the US distributor and then ultimately Emm in Canada.
They are not open till Jan 6.
What a way to end the year. Boo...
It looks like the enclosure cover is attached with screws on the bottom sides. Once that is off the transport is visible. From what I can see in the attached pic removing the silver disc should enable access to the optical pickup. Use denatured alcohol and a Q-tip to clean the lens. Use very light pressure when cleaning it. If removal of the silver disc does not permit access take some good close up pics of the transport area and I should be able to tell you how to remove the entire top cover.
Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
Yeah or, you know, the manufacturer could stand behind their $17k transport and fix it themselves.
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Yeah or, you know, the manufacturer could stand behind their $17k transport and fix it themselves.
I don't see any evidence that they wouldn't. Their suggestion to try a lens cleaner first is a good idea as a specks of dust or a film build up can cause a non-read issue, although I've found those brush cleaning discs pretty worthless.Political Correctness'.........defined
"A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."
President of Club Polk -
Yeah or, you know, the manufacturer could stand behind their $17k transport and fix it themselves.
The real question is why spend $17K on a CD transport.
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Three 20 amp circuits. -
Obligatory "Have you ever listened to music with a $17k transport?! You don't know what you don't know!" comment.
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this is actually not a $17k transport as there is a distributor and dealer, they have to get their cut
Amplifiers: Norma IPA 140, MasterSound Compact 845, Ayre v6xe, Consonance Cyber 800
Preamp: deHavilland Ultraverve 3
Dac: Sonnet Morpheus 2, Musical Paradise mp-d2 mkIII
Transport: Jay's Audio CDT2 mk2, Lumin U1 mini
Speakers: Rosso Fiorentino Volterra II
Speaker Cables: Crystal Clear Magnum Opus 2, Organic Audio Organic Reference 2
Interconnects: Crystal Clear Magnum Opus 2, Argento Organic Reference 2, Argento Organic 2
Power Cables: Argento Organic Reference, Synergistic Research Foundation 10 and 12 ga.
Digital cables: Crystal Clear Magnum Opus 2 bnc, Tellurium Q aes, Silnote Audio Poseidon Signature 2 bnc
Puritan PSM156
