Emm Labs TSDx can’t read discs - what a way to end the year

Terrible.

Emma wanted to listen to music and dance. We get to the room, dang transport don’t read discs all of a sudden. I tried sacd layer and still nothing.

“No disc” it says.

I can’t get to the laser assembly to clean it. Dang thing has an esoteric drive. Can’t open the unit as it is fortified like Fort Knox.

Emailed the dealer, the US distributor and then ultimately Emm in Canada.

They are not open till Jan 6.

What a way to end the year. Boo...
Joey's Gear:
Current Gear:
Torus RM15 -> Emm Labs TSDx/Bluesound Node 2 -> Emm Labs DAC2x -> Audio Research Reference 40th Anniversary -> Boulder 2060 stereo amp (w/ Audioquest WEL Signature) -> new speakers + JL Audio F113v2 x2
Rotel RA1592 Super Integrated -> Sonus Faber Olympica 3
Oppo 105D -> Rotel RC1570 preamp -> Rotel RB1582 amp -> Focal Kanta 2


Main speakers system evolution over the years:
Klipsch Promedia 4.1 -> Axiom M22ti -> Sonus Faber Concertino -> Sonus Faber Concerto -> Polk LSi7 -> Polk LSi9 -> Martin Logan Mosaic -> AV123 Onix Ref 1 -> Martin Logan Vantage -> AV123 Strata Mini -> Martin Logan Summit -> Sonus Faber Cremona Auditor -> BW 802D2 -> Sonus Faber Stradivari -> Rockport Avior -> BW 802D3 -> BW 800D3 -> ???

Old Gear:
Speakers:
BW PM1 (3.5/5), CM10s2 (3.75/5), BW800D3 (5/5), Rockport Aviors (5/5), Sonus Faber Stradivari (5/5), BW 802D2 (4.5/5), Martin Logan Summits (4.25/5), Martin Logan Vantage (4/5), Sonus Faber Cremona Auditor (3.75/5), AV123 Strata Mini (3.5/5), ML Mosaic (3.25/5), Onix Ref1 (3/5), Sonus Faber Concerto (2.75/5), SF Concertino (2.5/5), Axiom M22ti (2/5), Polk LSi9 (3/5), LSi7 (2.9/5)
Source:
Squeezebox 3 -> PS Audio Digital Link III -> Cary 306/200 CDP -> Cary 306 SACD -> EMM LABS DAC2X/TSDX
Preamplification:
Rotel RC1070 -> Rogue Perseus -> Cary SLP98 -> Cary SLP98F1 -> Cary SLP05 (sold and then repurchased) -> ARC 5se -> ARC Ref 40th Anniversary
Amplification:
HK AVR330 -> Rotel RB1070 -> Rotel RB1090 -> Plinius SA102 -> Cary 211FE -> Classe M600 -> Boulder 2060
Subwoofer:
Infinity Entra2 -> SVS 25-31PCi -> SVS 25-31PC+ -> Dual JL Audio F113v2
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Comments

  • Ouch! Unfortunate timing with the holidays. Hopefully one of them will see the email and at least get in touch before the 6th. Fingers crossed they get it turned around quickly.
    Analog: MoFi MasterTracker > MoFi UltraDeck > Sutherland 20/20
    Digital: Cambridge CXC / Streaming > Cambridge CXN v2
    MastersounD Dueventi > Usher T-515 or Arcam rHead > Hifiman HE4XX
    Discogs
  • WardswebWardsweb Posts: 871
    Well that sucks. Time for an alternate source. Happy New Year!
    Living room: Clearaudio Champion II turntable, EAR 834P phono pre, Auralic Altair DAC/server, PS Audio Quintessence power, DIY 6H30 Class A Linestage, ASL AQ1006 845 DT MKII mono block amplifers, DIY Altec/JBL speakers, DIY Baltic birch rack
    Sun room: DIY Nelson Pass B1 w/Korg NuTube pre, Technics SL-1700 turntable, DIY Anaview d-class mono block amplfiers, JBL C50 Olympus speakers with custom Smith horns, Mapleshade Samson rack
    Den: Onkyo TX-NR929 receiver, Oppo BDP-103 player, Behringer EP 4000 sub amp, Electrovoice DX-38 active, DIY EL-34 horn amp, Behringer NU6000 bass amp, Klipsch Jubilee speakers, Martin Logan Cinema center, JBL SAT2 surrounds, Danley DTS-10 sub
    Dining room: Pro-Ject RPM 1 turntable, Shanling CD-T1500 SACD, Sumo Athena pre, SST Ampzilla 2000 amps, Quad 2905 speakers
  • mrbironmrbiron Posts: 5,355
    If only there was another way to listen to music... :|

    With Love,
    Mrbiron <3
    “If your eyes didn’t water, it means I didn’t go deep enough” says the nurse administering my COVID19 test. She was sweet...
  • Joey_VJoey_V Posts: 7,385
    Ouch! Unfortunate timing with the holidays. Hopefully one of them will see the email and at least get in touch before the 6th. Fingers crossed they get it turned around quickly.

    Dealer escalated me to distributor and he has been helpful. Sent me his contact at emm. So it’s going to be a waiting game.

    I’m hoping for a not so big bill
    Joey's Gear:
    Current Gear:
    Torus RM15 -> Emm Labs TSDx/Bluesound Node 2 -> Emm Labs DAC2x -> Audio Research Reference 40th Anniversary -> Boulder 2060 stereo amp (w/ Audioquest WEL Signature) -> new speakers + JL Audio F113v2 x2
    Rotel RA1592 Super Integrated -> Sonus Faber Olympica 3
    Oppo 105D -> Rotel RC1570 preamp -> Rotel RB1582 amp -> Focal Kanta 2


    Main speakers system evolution over the years:
    Klipsch Promedia 4.1 -> Axiom M22ti -> Sonus Faber Concertino -> Sonus Faber Concerto -> Polk LSi7 -> Polk LSi9 -> Martin Logan Mosaic -> AV123 Onix Ref 1 -> Martin Logan Vantage -> AV123 Strata Mini -> Martin Logan Summit -> Sonus Faber Cremona Auditor -> BW 802D2 -> Sonus Faber Stradivari -> Rockport Avior -> BW 802D3 -> BW 800D3 -> ???

    Old Gear:
    Speakers:
    BW PM1 (3.5/5), CM10s2 (3.75/5), BW800D3 (5/5), Rockport Aviors (5/5), Sonus Faber Stradivari (5/5), BW 802D2 (4.5/5), Martin Logan Summits (4.25/5), Martin Logan Vantage (4/5), Sonus Faber Cremona Auditor (3.75/5), AV123 Strata Mini (3.5/5), ML Mosaic (3.25/5), Onix Ref1 (3/5), Sonus Faber Concerto (2.75/5), SF Concertino (2.5/5), Axiom M22ti (2/5), Polk LSi9 (3/5), LSi7 (2.9/5)
    Source:
    Squeezebox 3 -> PS Audio Digital Link III -> Cary 306/200 CDP -> Cary 306 SACD -> EMM LABS DAC2X/TSDX
    Preamplification:
    Rotel RC1070 -> Rogue Perseus -> Cary SLP98 -> Cary SLP98F1 -> Cary SLP05 (sold and then repurchased) -> ARC 5se -> ARC Ref 40th Anniversary
    Amplification:
    HK AVR330 -> Rotel RB1070 -> Rotel RB1090 -> Plinius SA102 -> Cary 211FE -> Classe M600 -> Boulder 2060
    Subwoofer:
    Infinity Entra2 -> SVS 25-31PCi -> SVS 25-31PC+ -> Dual JL Audio F113v2
  • Joey_VJoey_V Posts: 7,385
    mrbiron wrote: »
    If only there was another way to listen to music... :|

    With Love,
    Mrbiron <3

    2 things:
    1. Yes, alternate was tidal. We found her music through there Descendants, a Disney made for TV movie with songs.

    2. Don’t with love me mrbiron, you burned my Strads. An elephant never forgets. Especially the asian variety.
    Joey's Gear:
    Current Gear:
    Torus RM15 -> Emm Labs TSDx/Bluesound Node 2 -> Emm Labs DAC2x -> Audio Research Reference 40th Anniversary -> Boulder 2060 stereo amp (w/ Audioquest WEL Signature) -> new speakers + JL Audio F113v2 x2
    Rotel RA1592 Super Integrated -> Sonus Faber Olympica 3
    Oppo 105D -> Rotel RC1570 preamp -> Rotel RB1582 amp -> Focal Kanta 2


    Main speakers system evolution over the years:
    Klipsch Promedia 4.1 -> Axiom M22ti -> Sonus Faber Concertino -> Sonus Faber Concerto -> Polk LSi7 -> Polk LSi9 -> Martin Logan Mosaic -> AV123 Onix Ref 1 -> Martin Logan Vantage -> AV123 Strata Mini -> Martin Logan Summit -> Sonus Faber Cremona Auditor -> BW 802D2 -> Sonus Faber Stradivari -> Rockport Avior -> BW 802D3 -> BW 800D3 -> ???

    Old Gear:
    Speakers:
    BW PM1 (3.5/5), CM10s2 (3.75/5), BW800D3 (5/5), Rockport Aviors (5/5), Sonus Faber Stradivari (5/5), BW 802D2 (4.5/5), Martin Logan Summits (4.25/5), Martin Logan Vantage (4/5), Sonus Faber Cremona Auditor (3.75/5), AV123 Strata Mini (3.5/5), ML Mosaic (3.25/5), Onix Ref1 (3/5), Sonus Faber Concerto (2.75/5), SF Concertino (2.5/5), Axiom M22ti (2/5), Polk LSi9 (3/5), LSi7 (2.9/5)
    Source:
    Squeezebox 3 -> PS Audio Digital Link III -> Cary 306/200 CDP -> Cary 306 SACD -> EMM LABS DAC2X/TSDX
    Preamplification:
    Rotel RC1070 -> Rogue Perseus -> Cary SLP98 -> Cary SLP98F1 -> Cary SLP05 (sold and then repurchased) -> ARC 5se -> ARC Ref 40th Anniversary
    Amplification:
    HK AVR330 -> Rotel RB1070 -> Rotel RB1090 -> Plinius SA102 -> Cary 211FE -> Classe M600 -> Boulder 2060
    Subwoofer:
    Infinity Entra2 -> SVS 25-31PCi -> SVS 25-31PC+ -> Dual JL Audio F113v2
  • Joey_VJoey_V Posts: 7,385
    Wardsweb wrote: »
    Well that sucks. Time for an alternate source. Happy New Year!

    The emm dac is a stand-alone so I’m still chugging along.
    Joey's Gear:
    Current Gear:
    Torus RM15 -> Emm Labs TSDx/Bluesound Node 2 -> Emm Labs DAC2x -> Audio Research Reference 40th Anniversary -> Boulder 2060 stereo amp (w/ Audioquest WEL Signature) -> new speakers + JL Audio F113v2 x2
    Rotel RA1592 Super Integrated -> Sonus Faber Olympica 3
    Oppo 105D -> Rotel RC1570 preamp -> Rotel RB1582 amp -> Focal Kanta 2


    Main speakers system evolution over the years:
    Klipsch Promedia 4.1 -> Axiom M22ti -> Sonus Faber Concertino -> Sonus Faber Concerto -> Polk LSi7 -> Polk LSi9 -> Martin Logan Mosaic -> AV123 Onix Ref 1 -> Martin Logan Vantage -> AV123 Strata Mini -> Martin Logan Summit -> Sonus Faber Cremona Auditor -> BW 802D2 -> Sonus Faber Stradivari -> Rockport Avior -> BW 802D3 -> BW 800D3 -> ???

    Old Gear:
    Speakers:
    BW PM1 (3.5/5), CM10s2 (3.75/5), BW800D3 (5/5), Rockport Aviors (5/5), Sonus Faber Stradivari (5/5), BW 802D2 (4.5/5), Martin Logan Summits (4.25/5), Martin Logan Vantage (4/5), Sonus Faber Cremona Auditor (3.75/5), AV123 Strata Mini (3.5/5), ML Mosaic (3.25/5), Onix Ref1 (3/5), Sonus Faber Concerto (2.75/5), SF Concertino (2.5/5), Axiom M22ti (2/5), Polk LSi9 (3/5), LSi7 (2.9/5)
    Source:
    Squeezebox 3 -> PS Audio Digital Link III -> Cary 306/200 CDP -> Cary 306 SACD -> EMM LABS DAC2X/TSDX
    Preamplification:
    Rotel RC1070 -> Rogue Perseus -> Cary SLP98 -> Cary SLP98F1 -> Cary SLP05 (sold and then repurchased) -> ARC 5se -> ARC Ref 40th Anniversary
    Amplification:
    HK AVR330 -> Rotel RB1070 -> Rotel RB1090 -> Plinius SA102 -> Cary 211FE -> Classe M600 -> Boulder 2060
    Subwoofer:
    Infinity Entra2 -> SVS 25-31PCi -> SVS 25-31PC+ -> Dual JL Audio F113v2
  • DarqueKnightDarqueKnight Posts: 6,660
    edited December 2019
    Sorry to hear about your troubles. Hope it's fixed expeditiously. I've been in your shoes several times.

    I have two 31 year old (mfg 1988) Yamaha CDX-1110U CD players in storage which are still running perfectly. You can borrow one to hold you over until the Esoteric is fixed. :)

    Today's high-end disc transports are from the devil. That's one of the reasons I went disc-less. >:)
    Post edited by DarqueKnight on
    "So hot it burns Mice!"~DK
    "Polk SDA-SRSs are hopelessly out of date both sonically and technologically... I see no value whatsoever in older SDA speakers."~Audio Asylum Member
    "Knowledge, without understanding, is a path to failure."~DK
    "Those who irrationally rail against something or someone that is no threat to them, actually desire (or desire to be like) the thing or person they are railing against."~DK
  • nooshinjohnnooshinjohn Posts: 22,775
    Did you check the drive for crayons? >:);)
    The Gear... Carver "Statement" Mono-blocks, TriangleArt Reference SE with Pass Labs Xono Phono Preamp, Walker Precision Motor Drive, ClearAudio Goldfinger Diamond v2 cartridge and Origin Conquerer Mk3c tonearm, Polk Audio "Signature" Reference Series 1.2TL with complete mods, Pass Labs X0.2 three chassis preamp, PS Audio PerfectWave DAC MkII, Krell Evolution 505 SACD Player, Pioneer Elite SC-LX701, Oppo UDP-205 4K Blu-ray player, Sony XBR70x850B 4k, Polk audio AB800 "in-wall" surrounds.

    I swear by my life and my love of it that I will never live for the sake of another man, nor ask another man to live for mine.” .

    “If it moves, tax it. If it keeps moving, regulate it. And if it stops moving, subsidize it.”
  • verbverb Posts: 10,203
    edited December 2019
    Did you check the drive for crayons? >:);)

    John you have a good point. Back when my kids were little, I found a penny inside my CD player, which had settled on top of the PCB, creating a short circuit.

    All right kids, who put the penny in there? Not me! They all responded. :smile:
    Basement: Polk SDA SRS,Cary SLP-05 Pre,Enlightened Audio Designs CD Transport,Northstar Designs Excelsio DAC,Cambridge 851N streamer,Marantz SA-14 SACD,McIntosh MC300 Amp,Silnote Morpheus Ref2 Digital Cable,Furman 15PFi Power Conditioner,Pangea Power Cables,Wireworld Oasis 8 RCA IC's,MIT Shotgun S3 IC's,MIT Shotgun S1 Bi-Wire speaker cables
    Office: PC,EAR Acute CD Player,EAR 834L Pre,Northstar Designs Intenso DAC,PASS ACA Monoblocks,Denon UDR-F10 Cassette,Acoustic Technologies Classic FR Speakers,SVS SB12 Plus sub,MIT AVt2 speaker cables,IFI Purifier2,AQ Cinnamon USB cable,Groneberg Quatro Reference IC's
    Spare Room: Antique Sound Labs Wave AV-8 Monoblocks,Tisbury Mini Passive Pre,Tjoeb 99 tube CD player (modified Marantz CD-38),Analysis Plus Oval 9's,Zu Jumpers,AudioEngine B1 Streamer,Klipsch RB-61 v2,SVS PB1000 sub,Blue Jeans RCA IC's
    Living Room: Peachtree Nova Integrated,Cambridge CXN v2 Streamer,Rotel RCD-1072 CD player,Furman 15PFi Power Conditioner,Polk RT265 In Wall Speakers,Polk DSW Pro 660wi sub
  • mrbironmrbiron Posts: 5,355
    Joey_V wrote: »
    mrbiron wrote: »
    If only there was another way to listen to music... :|

    With Love,
    Mrbiron <3

    2 things:
    1. Yes, alternate was tidal. We found her music through there Descendants, a Disney made for TV movie with songs.

    2. Don’t with love me mrbiron, you burned my Strads. An elephant never forgets. Especially the asian variety.

    That’s water under the bridge...besides, you don’t own them anymore. ;)
    “If your eyes didn’t water, it means I didn’t go deep enough” says the nurse administering my COVID19 test. She was sweet...
  • Joey_VJoey_V Posts: 7,385
    Contacted Emm

    They said try cd cleaner

    Bought from Amazon and waited a week for delivery.

    Nada. No worky.
    Joey's Gear:
    Current Gear:
    Torus RM15 -> Emm Labs TSDx/Bluesound Node 2 -> Emm Labs DAC2x -> Audio Research Reference 40th Anniversary -> Boulder 2060 stereo amp (w/ Audioquest WEL Signature) -> new speakers + JL Audio F113v2 x2
    Rotel RA1592 Super Integrated -> Sonus Faber Olympica 3
    Oppo 105D -> Rotel RC1570 preamp -> Rotel RB1582 amp -> Focal Kanta 2


    Main speakers system evolution over the years:
    Klipsch Promedia 4.1 -> Axiom M22ti -> Sonus Faber Concertino -> Sonus Faber Concerto -> Polk LSi7 -> Polk LSi9 -> Martin Logan Mosaic -> AV123 Onix Ref 1 -> Martin Logan Vantage -> AV123 Strata Mini -> Martin Logan Summit -> Sonus Faber Cremona Auditor -> BW 802D2 -> Sonus Faber Stradivari -> Rockport Avior -> BW 802D3 -> BW 800D3 -> ???

    Old Gear:
    Speakers:
    BW PM1 (3.5/5), CM10s2 (3.75/5), BW800D3 (5/5), Rockport Aviors (5/5), Sonus Faber Stradivari (5/5), BW 802D2 (4.5/5), Martin Logan Summits (4.25/5), Martin Logan Vantage (4/5), Sonus Faber Cremona Auditor (3.75/5), AV123 Strata Mini (3.5/5), ML Mosaic (3.25/5), Onix Ref1 (3/5), Sonus Faber Concerto (2.75/5), SF Concertino (2.5/5), Axiom M22ti (2/5), Polk LSi9 (3/5), LSi7 (2.9/5)
    Source:
    Squeezebox 3 -> PS Audio Digital Link III -> Cary 306/200 CDP -> Cary 306 SACD -> EMM LABS DAC2X/TSDX
    Preamplification:
    Rotel RC1070 -> Rogue Perseus -> Cary SLP98 -> Cary SLP98F1 -> Cary SLP05 (sold and then repurchased) -> ARC 5se -> ARC Ref 40th Anniversary
    Amplification:
    HK AVR330 -> Rotel RB1070 -> Rotel RB1090 -> Plinius SA102 -> Cary 211FE -> Classe M600 -> Boulder 2060
    Subwoofer:
    Infinity Entra2 -> SVS 25-31PCi -> SVS 25-31PC+ -> Dual JL Audio F113v2
  • pitdogg2pitdogg2 Posts: 16,727
    edited January 9
    Does the CD sit in the tray face up or face down? IF face down I would have popped to top and tried 91% or 99% isopropyl alcohol on a Q-tip before I ordered something. I guess I should say IF you could see the Laser eye, heck it could be inside of a bank vault of an enclosure.
    Personally I think that is a cop out on Emm Labs.
  • mhardy6647mhardy6647 Posts: 25,775
    edited January 9
    mrbiron wrote: »
    If only there was another way to listen to music... :|

    With Love,
    Mrbiron <3

    12180738084_955068c903_c.jpg8trackin2 by Mark Hardy, on Flickr
    pitdogg2 wrote: »
    Does the CD sit in the tray face up or face down? IF face down I would have popped to top and tried 91% or 99% isopropyl alcohol on a Q-tip before I ordered something. I guess I should say IF you could see the Laser eye, heck it could be inside of a bank vault of an enclosure.
    Personally I think that is a cop out on Emm Labs.

    Sounded like the top was not readily poppable.
    Joey_V wrote: »
    Terrible.
    ...
    I can’t get to the laser assembly to clean it. Dang thing has an esoteric drive. Can’t open the unit as it is fortified like Fort Knox.
    ...

  • halohalo Posts: 5,568
    IIRC, you went with Emm labs > PS Audio? Might want to take advantage of the generous PSA trade-in program and go back with what worked before? Good luck with the repair!
  • UpstatemaxUpstatemax Posts: 2,494
    Sounds like Emm Labs tech support gave you the audiophile equivalent of “try turning it off and back on”.

    Try hitting it with a hammer next, Joey.
    Living room:
    Samsung PN50B860 50" Plasma : XBOX One : Roku Ultra : Oppo UDP-203 : Pioneer Elite SC-87 : APC H15 : Focal 806V mains : Focal 806V Surrounds : SVS SB2000 : SVS SB12-NSD

    2Ch:
    Sonus Faber Venere S : Rotel RB 1582 MKII : Oppo UDP-205 : Furman Elite 15 DM i : Pro-Ject Debut Carbon with Acryl-It Platter :
  • mhardy6647mhardy6647 Posts: 25,775
    Upstatemax wrote: »
    Sounds like Emm Labs tech support gave you the audiophile equivalent of “try turning it off and back on”.

    Try hitting it with a hammer next, Joey.

    ... but... ya gotta admit... both of those troubleshooting approaches often work.

    B)
  • pitdogg2pitdogg2 Posts: 16,727
    edited January 9

    Sounded like the top was not readily poppable.
    Joey_V wrote: »
    Terrible.
    ...
    I can’t get to the laser assembly to clean it. Dang thing has an esoteric drive. Can’t open the unit as it is fortified like Fort Knox.
    ...



    DOH! spot on Doc ....

  • ClipdatClipdat Posts: 8,302
    Joey_V wrote: »
    Contacted Emm

    They said try cd cleaner

    Bought from Amazon and waited a week for delivery.

    Nada. No worky.

    If I contacted the manufacturer of my $17k transport and told them it was longer reading discs, and their solution was telling me to buy a CD lens cleaner as a fix I would be livid.

    It would be going back to them to be repaired under warranty and then I would sell it, and never have any products from that company in my system ever again.
  • marvda1marvda1 Posts: 4,054
    if this problem comes up a lot and a dirty lens is the problem then it only makes sense to have the customer try it first as it is the fastest and least expensive way of fixing the problem.

    sure they could tell you to just send it in but there is no free (warranty) ride. prices will go up to pay for these warranty repairs.
    Amplifiers: MasterSound Compact 845, Ayre v6xe, Consonance Cyber 800,Kinki Studio EX-M1
    Preamp: deHavilland Ultraverve 3
    Transport/Dac: L.K.S MH-DA004, Cayin Venus cd-100i, Musical Paradise mp-d2 mkI,
    Musical Paradise mp-d2 mkIII
    Speakers: Rosso Fiorentino Volterra II
    Speaker Cables: Organic Audio Organic Reference 2, Analysis Plus Black Mesh Oval 9,
    Cerious Technologies Graphene Extreme
    Interconnects: Argento Organic Reference 2, Argento Organic 2, Gabriel Gold Reckoning
    Power Cables by: Cullen Cables, 6sons Audio, Swiss Cables
  • ClipdatClipdat Posts: 8,302
    edited January 10
    It's a MSPR $17k product!

    This is like buying a $70k Mercedes and then after a few months it develops a rough idle and dies at stoplights and the dealership says "Before we can look at it for you, you have to try running a bottle of fuel injector cleaner through it". What???
  • marvda1marvda1 Posts: 4,054
    if nine times out of ten that is the problem then yes. let's say they are backed up in service then you are out of a car for a while, then you want a loaner. if they don't offer loaners then you say I spent $70k for this car when all it might have been is you buying cheap gas.

    think of this, you start to get a cold and you run to the emergency room and wonder why insurance costs keep going up. yet I pay all this money for coverage so i'm going to the er.
    Amplifiers: MasterSound Compact 845, Ayre v6xe, Consonance Cyber 800,Kinki Studio EX-M1
    Preamp: deHavilland Ultraverve 3
    Transport/Dac: L.K.S MH-DA004, Cayin Venus cd-100i, Musical Paradise mp-d2 mkI,
    Musical Paradise mp-d2 mkIII
    Speakers: Rosso Fiorentino Volterra II
    Speaker Cables: Organic Audio Organic Reference 2, Analysis Plus Black Mesh Oval 9,
    Cerious Technologies Graphene Extreme
    Interconnects: Argento Organic Reference 2, Argento Organic 2, Gabriel Gold Reckoning
    Power Cables by: Cullen Cables, 6sons Audio, Swiss Cables
  • ClipdatClipdat Posts: 8,302
    edited January 10
    Completely disagree, sorry. It's a $17k transport, the manufacturer should be bending over backwards for the customer.
  • daddyjtdaddyjt Posts: 1,494
    I personally am willing to jump through a few hoops to avoid shipping audio gear. I hate shipping - it’s always a crap-shoot, and can create problems far greater than the one you are trying to fix.
  • marvda1marvda1 Posts: 4,054
    edited January 10
    Joey_V wrote: »
    Ouch! Unfortunate timing with the holidays. Hopefully one of them will see the email and at least get in touch before the 6th. Fingers crossed they get it turned around quickly.

    Dealer escalated me to distributor and he has been helpful. Sent me his contact at emm. So it’s going to be a waiting game.

    I’m hoping for a not so big bill

    @clipdat, before we continue going back and forth this may not be a warranty issue.

    joey is the unit still under warranty?
    if not then they are trying to save joey money.
    Amplifiers: MasterSound Compact 845, Ayre v6xe, Consonance Cyber 800,Kinki Studio EX-M1
    Preamp: deHavilland Ultraverve 3
    Transport/Dac: L.K.S MH-DA004, Cayin Venus cd-100i, Musical Paradise mp-d2 mkI,
    Musical Paradise mp-d2 mkIII
    Speakers: Rosso Fiorentino Volterra II
    Speaker Cables: Organic Audio Organic Reference 2, Analysis Plus Black Mesh Oval 9,
    Cerious Technologies Graphene Extreme
    Interconnects: Argento Organic Reference 2, Argento Organic 2, Gabriel Gold Reckoning
    Power Cables by: Cullen Cables, 6sons Audio, Swiss Cables
  • F1nutF1nut Posts: 44,812
    edited January 10
    Joey_V wrote: »
    Terrible.

    Emma wanted to listen to music and dance. We get to the room, dang transport don’t read discs all of a sudden. I tried sacd layer and still nothing.

    “No disc” it says.

    I can’t get to the laser assembly to clean it. Dang thing has an esoteric drive. Can’t open the unit as it is fortified like Fort Knox.

    Emailed the dealer, the US distributor and then ultimately Emm in Canada.

    They are not open till Jan 6.

    What a way to end the year. Boo...

    It looks like the enclosure cover is attached with screws on the bottom sides. Once that is off the transport is visible. From what I can see in the attached pic removing the silver disc should enable access to the optical pickup. Use denatured alcohol and a Q-tip to clean the lens. Use very light pressure when cleaning it. If removal of the silver disc does not permit access take some good close up pics of the transport area and I should be able to tell you how to remove the entire top cover.

    lt8lsofbfwf8.jpg
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • ClipdatClipdat Posts: 8,302
    Yeah or, you know, the manufacturer could stand behind their $17k transport and fix it themselves.
  • F1nutF1nut Posts: 44,812
    Clipdat wrote: »
    Yeah or, you know, the manufacturer could stand behind their $17k transport and fix it themselves.

    I don't see any evidence that they wouldn't. Their suggestion to try a lens cleaner first is a good idea as a specks of dust or a film build up can cause a non-read issue, although I've found those brush cleaning discs pretty worthless.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • BlueFoxBlueFox Posts: 13,528
    Clipdat wrote: »
    Yeah or, you know, the manufacturer could stand behind their $17k transport and fix it themselves.

    The real question is why spend $17K on a CD transport.
    Bud - Silicon Valley

    Lumin X1
    Sony XA-5400ES SACD
    Pass XP-22 pre, X600.5 amps
    Magico S5 MKII Mcast Rose speakers, SPOD spikes

    Shunyata Triton v3/Typhon QR on preamp, Denali 2000 (2) on amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
    Three 20 amp circuits.
  • ClipdatClipdat Posts: 8,302
    Obligatory "Have you ever listened to music with a $17k transport?! You don't know what you don't know!" comment.
  • marvda1marvda1 Posts: 4,054
    this is actually not a $17k transport as there is a distributor and dealer, they have to get their cut :D
    Amplifiers: MasterSound Compact 845, Ayre v6xe, Consonance Cyber 800,Kinki Studio EX-M1
    Preamp: deHavilland Ultraverve 3
    Transport/Dac: L.K.S MH-DA004, Cayin Venus cd-100i, Musical Paradise mp-d2 mkI,
    Musical Paradise mp-d2 mkIII
    Speakers: Rosso Fiorentino Volterra II
    Speaker Cables: Organic Audio Organic Reference 2, Analysis Plus Black Mesh Oval 9,
    Cerious Technologies Graphene Extreme
    Interconnects: Argento Organic Reference 2, Argento Organic 2, Gabriel Gold Reckoning
    Power Cables by: Cullen Cables, 6sons Audio, Swiss Cables
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