Soundbar not communicating with Signa1 woofer

bonzoid

Try as I might I can not get the woofer to communicate with the soundbar. I hold in the sync button for three seconds while holding the bluetooth and volume + buttons for 5. The lights flash back and forth and after an amount of time they stop but there is no sound coming from the woofer. Troubled by it all. Can anyone help short of sending it back

[Deleted User]

Hello,
Is your network router close to your soundbar?

bonzoid

Yes, its about 10 feet from the router.

gitterdone73

my sub is not connecting either, please help.

[Deleted User]

I've asked Polk for help, I'll post as soon as I have some information.