Woofer stuck in standby psw505

smith365

Hello,
My 2 year old subwoofer stays in standby mode(red light). I tried hooking up a different reciever and wired it via speaker wire instead of the rca input. It stays with the red light on. Any ideas? Thanks

FestYboy

Have you tried the "always on" position to eliminate the auto detect feature?

smith365

Yes, I have flipped the switch to any of the three positions and still no change in the red light or bass from the speaker.

[Deleted User]

Hello,
It would be best to contact Polk at 1-800-377-7655 select option 1 and have the serial number when you call.

smith365

OK I called and they are sending me a replacement amp. When they email you with the information needed( Serial # invoice etc) do you just reply to that email with the information? Will a screen shot of the email invoice from Newegg suffice?

Thanks

[Deleted User]

I believe that would be correct.

smith365

Ok Thanks I will let you know if the replacement part solves the SW problem.

smith365

Polk sent me the replacement amp and the woofer fired right up find. I hope the replacement part doesn't have the same life as the old. Thanks for your help