Subwoofer stopped working

I have a 6 month old psw10 that stopped working - it just hums loudly, no other sound comes out of it. I can't seem to get through to Customer Service via telephone. What should I do next?

Comments

  • KennethSwaugerKennethSwauger Moderator Posts: 7,058
    edited August 2018
    Hello,
    I'll ask a friend at Polk to send you an email.
    Post edited by KennethSwauger on
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
  • mbauermbauer Posts: 2
    Thank you- much appreciated!
  • I have a subwoofer and the green light on back don’t turn on, what’s wrong?
  • KennethSwaugerKennethSwauger Moderator Posts: 7,058
    Hello,
    Assuming you are referring to a PSW10 subwoofer that usually means there's either a blown AC fuse or a broken bass amplifier. If you've experienced a recent surge in your house electricity that could account for the fuse problem. If not, then it's probably more serious and Polk's CS can help at 1-800-377-7655 select option 1 and have the serial number available.
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
  • I have a pair of dsw pro 660s that are both cooked too. Who in CS did you talk to?
  • balafatmatabalafatmata Posts: 1
    I bought my Polk sound bar on February 26, 2020, and the sub woofer stop working in March ending. I went to Best Buy to return it but they ask me to contact Polk directly but i couldn't get them on the phone, i am so depressed right now. Does anybody have an idea to help me out. It is so frustrating to waste $379 just to go in vein like that. Please somebody help me on what to do next
  • rooftop59rooftop59 Posts: 6,515
    I bought my Polk sound bar on February 26, 2020, and the sub woofer stop working in March ending. I went to Best Buy to return it but they ask me to contact Polk directly but i couldn't get them on the phone, i am so depressed right now. Does anybody have an idea to help me out. It is so frustrating to waste $379 just to go in vein like that. Please somebody help me on what to do next

    @AlmaGarcia
    Living Room 2.1: Dynaudio Contour 1.3mkii; Martin Logan Grotto sub; Cambridge Azur 851A; Cambridge Azur 851D; Bryston BPD-1
    Game Room HT: Denon AVR-X4200w; Definitive Technology SM350; Definitive Technology LCR2000; Definitive Technology Procinema 800; Mirage Nanasats; Sub - HSU VTF-2 MK5
    Master Bedroom
    Cambridge Azur 551r; Definitive Technology SM45; ACI Titan Subwoofer; Squeezebox Touch
  • AlmaGarciaAlmaGarcia Posts: 46
    I bought my Polk sound bar on February 26, 2020, and the sub woofer stop working in March ending. I went to Best Buy to return it but they ask me to contact Polk directly but i couldn't get them on the phone, i am so depressed right now. Does anybody have an idea to help me out. It is so frustrating to waste $379 just to go in vein like that. Please somebody help me on what to do next

    Sent you a DM @balafatmata

    Thanks for the nudge @rooftop59
    *Polk employee; formerly known as CassidyStains and Meganpolkaudio

    This is actually my main account, feel free to reach out if you have any questions, concerns, or suggestions regarding the forum.
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