Subwoofer stopped working

I have a 6 month old psw10 that stopped working - it just hums loudly, no other sound comes out of it. I can't seem to get through to Customer Service via telephone. What should I do next?

Comments

  • KennethSwaugerKennethSwauger Moderator Posts: 6,686
    edited August 20
    Hello,
    I'll ask a friend at Polk to send you an email.
    Post edited by KennethSwauger on
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • mbauermbauer Posts: 2
    Thank you- much appreciated!
  • JuanMtzJuanMtz Posts: 1
    I have a subwoofer and the green light on back don’t turn on, what’s wrong?
  • KennethSwaugerKennethSwauger Moderator Posts: 6,686
    Hello,
    Assuming you are referring to a PSW10 subwoofer that usually means there's either a blown AC fuse or a broken bass amplifier. If you've experienced a recent surge in your house electricity that could account for the fuse problem. If not, then it's probably more serious and Polk's CS can help at 1-800-377-7655 select option 1 and have the serial number available.
    "And the house you live in will never fall down
    If you pity the stranger who stands at your gate" G.Lightfoot
  • tvipondtvipond Posts: 6
    I have a pair of dsw pro 660s that are both cooked too. Who in CS did you talk to?
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