Polk 4000 No Sound once I power it off and back on.

SusieJay

It's worked fine for a couple years. All of a sudden we get no sound when we turn the TV on. It powers up but no sound. Sometimes turning it off and back on with the mini remote works. If not the next step is to manually power it off on the speaker. If neither of those works I unplug it 30 secs which must reset something. Every time it's turned off we go through the process again. I've gone through the reset (unlearn / learn) process so many times I can't remember the count. I've checked and rechecked the source and TV settings multiple times as well.

I currently have it set up not to turn off at all which works but is not the best solution. Any ideas what's wrong with it?

[Deleted User]

Hello,
It would be best to contact Polk at: 1-800-377-7655 select option 1.