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Surroundbar 5000 changing sources and turning off

Charlie506Charlie506 Posts: 1
in Troubleshooting
I have a Polk Surroundbar 5000. It will randomly change sources on me or turn off altogether with no rhyme or reason. This is while I am watching TV/Netflix/etc... It is connected directly to my TV with the provided optical cable.

Any suggestions? My wife is ready to throw it through the window.
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Comments

  • lizliz Posts: 1
    This is happening to us too! The sound bar shuts off after 10 min. We have to turn it back on....its only 4 days old. I'm NOT happy!
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  • KennethSwaugerKennethSwauger Moderator Posts: 6,846
    Hello,
    Sorry there's a problem. Usually this type of problem can be corrected by working with Polk's CS department at: 1-800-377-7655 select option 1. It's a good idea to have the unit's serial number available when calling.
    Regards, Ken
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
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  • DustinStubbins1987DustinStubbins1987 Posts: 4
    Remove Polk remote battery. If issue stops replace. My remote does random stuff on its own when battery gets low
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