Polk Audio
›

Surroundbar 5000 changing sources and turning off

Charlie506Charlie506 Posts: 1
in Troubleshooting
I have a Polk Surroundbar 5000. It will randomly change sources on me or turn off altogether with no rhyme or reason. This is while I am watching TV/Netflix/etc... It is connected directly to my TV with the provided optical cable.

Any suggestions? My wife is ready to throw it through the window.

Comments

  • lizliz Posts: 1
    This is happening to us too! The sound bar shuts off after 10 min. We have to turn it back on....its only 4 days old. I'm NOT happy!
  • KennethSwaugerKennethSwauger Moderator Posts: 6,835
    Hello,
    Sorry there's a problem. Usually this type of problem can be corrected by working with Polk's CS department at: 1-800-377-7655 select option 1. It's a good idea to have the unit's serial number available when calling.
    Regards, Ken
    "They thought we were too loud, but shoot, I had four army blankets folded over my amp, and the volume level was on 2. I'm used to playin' on 10!" S.R.V.
  • DustinStubbins1987DustinStubbins1987 Posts: 4
    Remove Polk remote battery. If issue stops replace. My remote does random stuff on its own when battery gets low
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In Register

Quick Links

© Polk Audio 2014