Bluetooth cutting in and out

We’ve had this sound bar with a sub and 2 smaller speakers (idk all the terminology) for about a month. Never had any issues. Today the Bluetooth to my phone is cutting in and out, it will play 3-7 seconds just fine and then cut out for EXACTLY 5 seconds and continuously do this the entire time.
I have deleted the sound bar from my Bluetooth in iPhone settings, restarted my phone, connected and disconnected from WiFi.
It’s annoying! It’s working 100% fine with my TV because it’s plugged into the TV. Just the Bluetooth is doing this. UGH HELP

Comments

  • shelbyn04shelbyn04 Posts: 1
    I am having this exact same issue. Did you every resolve it?
    Got a DBS1 soundbar from Dish network 2 weeks ago, the very day it was installed it started doing this. It worked great via bluetooth until the installer left. We've tried getting help from Dish but they say it's not their problem. It's my phone. I should contact Apple. Yeah...Pass the buck. Anyway, I'm hoping I can find a fix before I contact Polk about it.
  • swh013swh013 Posts: 1
    I don’t know if you have resolved your issue, but if so, maybe this will help someone else down the line. I had the same problem - six seconds of audio followed by four seconds of silence, repeat - and it ended up being the sub causing the issue. Unplug it and plug it back in, once the light on the back of the sub goes green it should start working normally. It did for me and I haven’t been this excited in a long time! I use the bar to listen to music and this is the best set up I have in the house.
  • lakegirl21lakegirl21 Posts: 2
    Unplugged my subwoofer, now the status light is only red
  • lakegirl21lakegirl21 Posts: 2
    I should say, unplugged, replugged it in, now it only shows red status light, not green.
  • MLatendresseMLatendresse Posts: 1
    DISH sold me this POS. It only works with their system, can't get it to work with a Bluetooth player, it cuts out, like everyone else's is doing, and their tech, who says the unit is not putting out enough signal, is FULL OF SH#T. I've had my iphone X sitting directly in front of the unit, at full volume, fully charged, and it is still cutting out. I've restarted the sub woofer unit. Still not working. What a POS.
  • audioguy11audioguy11 Posts: 1
    Had the same issue and it happens whenever a) the subwoofer is connected then b) the soundbar is powered down then c) the soundbar is powered on and d) the subwoofer status light is red.

    It takes a couple minutes for the subwoofer to connect by itself. If it doesn't, it requires resyncing the soundbar and subwoofer, and sometimes "forgetting" the soundbar bluetooth device on your phone and reconnecting to it.

    This is an unacceptable user experience. The sound quality is great but with this level of daily hassle I would never recommend this product. Other sound bar systems have seamless bluetooth pairing and automatic transitions between bluetooth devices. Please catch up to speed, Polk!
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