Soundbar 5000 will not power on

Switchback
Switchback Posts: 1
in Troubleshooting
Today there were no LEDs lit on my SB5000. and I cannot get it to power up. The power light is on the AC power adaptor, but nothing on the bar itself. I tried unplugging it for a while, switching the power switch, all to no avail. Does anyone have any suggestions. Not sure what happened overnight....
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Answers

  • JLStice
    JLStice Posts: 41
    Oh man, noone has answered this?
    Basic tech support 101:
    Did you unplug it and plug it back in? :lol:

    I mean the power adapter, from the wall, for at least 30 seconds after the LED goes out?
    A voltage spike can set off the error latching curcuitry in those switching power supplies and only a full discharge will reset them.
    Also, is it on a surge protector?
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  • skier_dan
    skier_dan Posts: 1
    I am having the exact same problem with my IHT 5000. Was there ever any solution for this?
    I’ve tested the output of my power adapter to be 20V.
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