Magnifi One keeps disconnecting with 3 flashing lights

punctualemu
punctualemu Posts: 2
in Troubleshooting
I've had my Magnifi One soundbar for about a year now and never had any problems until the last few days. I have it connected to my TV with an optical cable that I just replaced yesterday, but the bar keeps losing sound and three lights start flashing. I couldn't find this problem anywhere else and have tried hard resetting it.
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Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    Hello,
    Welcome to Polk's forum. Just so I'm clear did you replace your toslink cable before or after the noise started?
    Regards, Ken
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  • punctualemu
    punctualemu Posts: 2
    Hi Ken. I replaced it after the sound cut out because I hoped it would solve the connection problem, but it did not.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    Ah, thanks for the information. Give Polk a call tomorrow at: 1-800-377-7655 there might be a firmware update that you need, they'll help. Since they are coming off a long weekend there might be some telephone congestion that could delay your call. But be patient and they'll get you squared away.
    Cheers, Ken
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  • strag1
    strag1 Posts: 1
    I had the same issue. My system is a week old and this has happened to me 5 times already. I have been unplugging the power and plugging back in to restore sound until I realized I could push "Opt 1" as the source. I'm guessing the source for some reason is switching to bluetooth (indicated by the 3 flashing lights)
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