No sound

davolynj
davolynj Posts: 1
in Troubleshooting
The sound on my Surround Bar 5000 is going on and off. While watching tv the green light is on but no sound. Turn it off and then on and it works for awhile then does it again.



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Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    Hello,
    Welcome to Polk's forum. Except for the green LED remaining on your description matches what happens when the soundbar goes into the standby mode. On the chance this might be what is happening you could try increasing the strength of the incoming signal. In other words the bar has a feature that if there is no incoming signal it will go into standby and when the source is active again the soundbar will come out of the standby mode. There's a signal threshold that triggers this feature and it might be that your incoming signal strength needs to be slightly raised to allow for the more quiet parts of the program remain above this threshold level.
    I hope this is helpful information.
    Regards, Ken
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