Magnifi Soundbar stays in standby mode sometimes.

bsemmel

I have an annoying problem with my Magnify soundbar, bought in 2014. Since it was new, most of the time when I turn on the TV, the soundbar does not come out of standby. Or, it will sometimes take a while to switch on. Sometimes I even have to pull the power to reset it. It hhappens so often that my family have resorted to other means to watch movies because i am the only one who can get it working. I can't figure out how to update the firmware.. The model I have does not have an Ethernet port, and I have not been able to find instructions for my particular model for updating the firmware. I thought maybe if I could do that it might rectify the problem. This is a pain, but otherwise I really like my soundbar. Any suggestions?

[Deleted User]

Hello,
Welcome to Polk's forum. The best thing to do is give Polk CS a call tomorrow at: 1-800-377-7655 select option 1 and they'll help you out. Have the serial number handy in case they ask for it.
Regards, Ken

hjl357

Have a Polk Magnfi Sound Bar, it stopped responding to commands, although I can power it on and go through the process of getting it to recognize the TV Remote. Any clues how I can get the Polk remote to go back to working like it did when I bought it? It is less than a year old. Doris

Derf

hjl357 wrote: »

Any clues how I can get the Polk remote to go back to working like it did when I bought it? It is less than a year old. Doris

Simple things first--unplug, count to 60, power back. Also change battery in remote?

hjl357

Thanks Derf - Tried batteries first...then did the unplug scenario including tracing the audio connections - doesn't work. Any other ideas?