SB1 and S2 constantly uploading data

lnab
lnab Posts: 2
in Troubleshooting
Hi Folks,
Did those of you who own SB1 (named Polk TV below) or S2 (Polk St) notice that they upload considerable amounts of data every day? I don't use them anymore for streaming music, so no downloads, but the two speakers uploaded total of 15 GB of data in two months time. See the images below. Please let me know if anyone else have seen similar behavior. I have not been able to find any explanation on the internet or from customer service.

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Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    Hello,
    Welcome to Polk's forum. I've sent your post to Polk and will let you know their reply.
    Regards, Ken
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  • lnab
    lnab Posts: 2
    Thanks Ken! I also have an open ticket with their CS, but haven't heard anything back yet.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    Hello,
    Here's the response from Polk's wireless product support:
    "Hello,
    Thanks for buying a Polk Omni system. Let me clear up some of this data usage misunderstanding. Your phone is measuring data being sent from the phone over Wi-Fi in this context. We stream audio data from the phone to the speakers from any of the streaming services or from a DLNA media server, so yes, that’s going to add up if you are streaming a lot. The phone can’t differentiate between packets that are being sent over the network vs those that are being sent to the Internet. All it knows is what is leaving the phone, which in this case includes all the audio data streams, and since we don’t compress anything, this adds up. Our speaker do not have microphones in them so there is no data collecting going on in this sense. We do have basic information capture from general app usage (as described in the EULA), which only measures simple figures like play time, times played, and specific selections, which is often requested by the streaming partners themselves for their own use. Any of this data we do capture is entirely anonymized (since it’s just numbers without identifiers) and kilobytes at most. I hope this clears things up. Feel free to ask if anything else comes up."
    Best regards, Kennon, Polk Wireless Specialist

    I hope this is helpful information.
    Regards, Ken





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