Polk Omni SB1 suddenly stopped working
jetrep9628
Posts: 4
Omni SB1 has worked excellent for approximately 1 yr. Suddenly it just shuts off by itself.
I turn it back on, have sound for 1 - 2 minutes then the unit shuts off. No sound.
Connected to a Samsung SUHD 60 via Optical cable, subwoofer via wireless.
Help.
I turn it back on, have sound for 1 - 2 minutes then the unit shuts off. No sound.
Connected to a Samsung SUHD 60 via Optical cable, subwoofer via wireless.
Help.
Best Answer
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Hello,
Welcome to Polk's forum. You're going to want to contact Polk's CS department tomorrow at: 1-800-377-7655 select option 1. You'll need the unit's serial number when you call.
Regards, Ken
![[Deleted User]](https://w8.vanillicon.com/83b82048d67877ca27bbc25d5d38f9d3_100.png)
Answers
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BTW, I powered down the sounbar and the subwoofer for approximately 1 hr. When powered back up the same thing almost immediately happened. Then attempting once more I removed power plug on back of soundbar for 10 - 15 seconds, same result. Soundbar shut off after 1 - 2 minutes.
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Thanks Ken, will do.
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All I can say about the Polk Audio Customer Service department and the rep who helped me is Wow, Wow, Wow.........and more Wow. Said he thought I needed a new sound bar and after providing him the model, purchase date, who I purchased it from, the S/N he said they will ship out a new SB1 soundbar via FedEx today. These guys are the best customer service group and company I have ever dealt with in all my 60+ years. You may have to wait on hold to get through, but well worth the wait.
Thanks for the pointer Ken. -
You're welcome, I'm sorry you had the problem, but glad they were able to help.
Best regards, Ken