Sub sounds like there is a bb in it. SB5000 soundbar

Droid
Droid Posts: 1
in Troubleshooting
I have a SB5000 soundbar and the sub started making a rattling noise. With the power off I removed the 4 screws holding the speaker in the sub box. When I shake the speaker it sounds like a bb is loose inside. Actually to me it sounds like a blob of solder is in the speaker.

I don't know if it's under warranty. It was a gift.

Model SB5000 IHT Subwoofer
Serial AM1502A5490
Lot 3073143

We have been using it for less than a year. I have a teenage son, so my first guess is the idiot blew the speaker when I wasn't at home.

Can I buy a replacement speaker? Or would someone be able to tell me if it is covered by warranty or if there was a bad production run on that lot number?

I absolutely love this sound bar! I would like to fix it.

Thanks
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Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    Hello,
    Welcome to Polk's forum. Probably the best way to determine the status of your warranty would be through Polk's CS department available at: 1-800-377-7655 select option 1. It would be helpful if you had the unit's serial number and place and date of purchase handy when you call. I believe they have weekend hours from 10:00am until 6:00pm eastern time.
    Regards, Ken
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