Polk Magnifi SoundBar sound intermittently disappears briefly

sbennett57
sbennett57 Posts: 1
in Troubleshooting
I recently purchased a MagniFi SoundBar and while it works great, occasionally the sound will disappear for 1-2 seconds. It appears to be random and the optical cable is correctly plugged into the SoundBar and the TV (LG). Any troubleshooting suggestions greatly appreciated
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Comments

  • tonyb
    tonyb Posts: 32,981
    Does it matter which source your using at the time drop outs occur ? Tv, Blu-ray...etc.

    Check your audio output settings on the TV. Might want to try a different cable too, some cheap optical cables can also have glitches like that.
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
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  • mdaudioguy
    mdaudioguy Posts: 5,165
    The optical cables supplied with these are cheaper than cheap and very susceptible to kinking when pinched or stepped on. That said, there have been some issues with these now and then. If still under warranty, Polk will resolve. Give them a call if the cable seems ok.
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