My Polk DSW Pro 660 died

ziggy1971

Much to my disappointment, my sub died.
I checked the fuse, blown, replaced with another and as soon as I turned on the power switch on the back, a loud snap. Another fuse blown.

Called Polk customer service and they gave me a number to call:
Walter @ 1-877-666-6601

I got a message saying, "We're sorry, the number you have dialed is unavailable from your calling area..."

I use WiFi for most of my calling. What's the problem here?
Is there an email address for Walter (I live in Canada)?

[Deleted User]

I have Walter's number as: 1-877-660-6601 and his email is Walter.Moser@soundunited.com

ziggy1971

What a run-around...
Scratching my head while shaking it... this is unbelievable

polrbehr

ziggy1971 wrote: »

What a run-around...
Scratching my head while shaking it... this is unbelievable

Care to elaborate?

ziggy1971

I would like to, but I'm afraid if I say anything too bad, Polk would VOID my remaining warranty on my products.

I sent a message to Polk customer service regarding my experience. I'll see what they have to say.

In the meantime, check this out:
http://forum.polkaudio.com/discussion/173831/psw-110-gone-bad-polk-customer-service-a-terrible-experience#latest

Apparently I'm not the only one less than impressed with CS.

[Deleted User]

No one's going to revoke your warranty. The phone number you listed in your first post is not the correct one. The number and email address I gave in my response is correct. Are you saying that calling the number I gave you is not possible from your area?