New SDA2a speakers, one woofer has weak response

Just picked up a pair of these speakers and they sound great, except that one of the two woofers on the right side isn't, well, woofing. It moves freely with the vibration of the other one, and if I push on it gently it moves. They had a long car ride so I was worried maybe something vibrated off...but I read here the typical symptom of the common glue breaking apart issue is locking the woofer up.

I don't yet have the interconnect cable if that matters, it's on order. Both woofers play in the left speaker though.

Any advice on further diagnosing? I paid top dollar for these so I think I'm in too deep. May need to buy a replacement woofer but I don't know what I'm doing.

Thanks!

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