PSW110 Durablity

sadsub

A PSW110 Subwoofer I purchased in 2011 unexpectedly stared making terrible and loud "static" buzzing sounds, even with the audio cables unplugged. This is now the THIRD issue I've had with this product. 1st, was shipped to me in a damaged condition (purchase new, not refurbished), exchanged free of charge after 2 weeks of waiting. 2nd time, just a year later, the amplifier had to be replaced because of the loud static sound. (Of course, I had to do the work). 3rd time, the amplifier that is only 2 years old has fried again. This sub was minimally used, and sat 24/7 in my climate-controlled living room. Called Polk Audio support, and they said I have to pay to replace the amplifier (yet again), since the warranty begins at the original date of purchase. Now I'm faced with paying more for a replacement amplifier than I paid for the original product years ago. Was truly a Polk fan, having spent thousands of dollars on their products. It is very disappointing to see how many other people on forums have had similar issues with this product. Unless strongly persuaded otherwise, I will 100% purchase competing brands in the future.

smglbrth

Powered subs are not Polk's strong suit. I've got one of these and Polk had to replace my amplifier at 2.5 years. Whenever it goes again I'll be purchasing a different brand. Not to slam Polk but there's better out there, for subs...

Welcome to the club, BTW!

[Deleted User]

Hi sadsub,
Welcome to Polk's forum. First thing on Monday telephone Kim at Polk CS (1-800-377-7655 extension 5208) and explain that you posted on Club Polk and that I asked you to call. In the meantime, I'll send a copy of this thread to him and I know he'll work with you to solve your problem.
Hang in there, let's restore your confidence in Polk.
Regards, Ken

littlewoodboats

What settings do you run your PSW-110?

I have the PSW-125 and 'knock on wood' have had none of the issues others have reported.

honestaquarian

The PSW303 was a much better sub anyway

sadsub

I took Ken's advice this morning, and called customer service. I must say that quality of service I received from Kim was outstanding. He offered up a solution, and I'll keep you all posted on the outcome once resolved...

[Deleted User]

That's good, I'm glad he was able to offer a solution.

sadsub

The good folks at Polk Audio went above and beyond the call of duty, and within 2 days of calling them, I now have a working sub. OUTSTANDING customer service, and to date, the best I've seen in any industry! Hats off, and thank you. I'll spread the good word...