Distorted sound from my 6000 sound bar

bayite

I have a 6000 series sound bar it is now 2yrs old. My problem is that after a couple of minutes the audio becomes a bit distorted. Voices have like a buzzing sound. Can you let me know what is going on with it and is it repairable?

Thanking you in advance.

[Deleted User]

Hello,
Welcome to Polk's forum. Is this problem with all sources? TV sound as well as DVD sound?
Regards, Ken

bayite

Hey Ken just TV I don't have a DVD player hooked up to this TV.

[Deleted User]

It's hard to know if the problem is with the soundbar or a source related issue. Is there a way to connect another device to the bar and see how it sounds?

bayite

Ken the thing is that when I turn it off the TV sound if fine. I could connect a blu-ray player to it and see what happens but my feelings on this is that it is the sound bar and not the source.

[Deleted User]

I understand. In that case give Polk's CS department a call on Monday at 1-800-377-7655 or via email at polkcs@polkaudio.com. Be sure and have the serial number and date and place of purchase handy when you contact them.
They'll get you squared away.

bayite

Thank you very much Ken.

[Deleted User]

You're welcome!