soundbar 6000 sub goes into protection mode after 10 min. of use

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subwoes
subwoes Posts: 2
in Troubleshooting
I got the soundbar 6000 as a gift a few years ago and from day 1 it has had this problem with the sub going into protect mode after about 10 minutes of use. I have to shut it off for a few minutes to get it to work but then it will happen again. How do i fix this problem
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    Hello,
    Welcome to Polk's forum. It sounds as though the auto on/off is shutting off the sub because there's no low frequencies keeping it on. Are you watching a program that doesn't have much bass information? An older movie or TV show?
    What happens if you watch a fairly recent action/adventure movie on your DVD player?
    Regards, Ken
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  • subwoes
    subwoes Posts: 2
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    yup you were right its working great now. Thanks for responding so quickly,your help is much appreciated
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    Good, I'm glad you got things working correctly!
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  • thechad842
    thechad842 Posts: 3
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    I have the same problem but go's to flashing red in 10-15 minutes with good bass signal. Any advice?
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    The first thing to try is to reduce the bass level of the subwoofer slightly and see if the unit still goes into protection mode.
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  • thechad842
    thechad842 Posts: 3
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    I've tried turning it down so I could just hear it, gets a few more minutes. Is there any repair manuals, specs, diagrams available? I want to take it apart and check speaker ohms (guessing it a 8ohm). If that's ok not sure of layout of amp, guess I'll have to open it and find out.
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    The best source of help will be Polk's CS department at 1-800-377-7655 or via email to polkcs@polkaudio.com. This time of year telephoning would be best.
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  • manishhkr83
    manishhkr83 Posts: 1
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    Hi, I bought Polk Magnifi max SR 2 days back. today, suddenly the soundbar stopped working and orange light started blinking. Now the soundbar is not responding at all and the orange light keeps blinking. Please help.
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  • [Deleted User]
    [Deleted User] Posts: 7,598
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    Hello,
    Send an email to: kim.jasper@soundunited.com and he'll help.
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