Polk SDA-CRS problem

I recently acquired a pair of SDA-CRS speakers and stands. They came with a 20' interconnect cable. All of the drivers appear to be operating, but the balance is way off, with vocals being markedly to the right. Testing with pink noise and an SPL meter revealed that output is identical in both speakers. Shifting the balance by 5 db to the left improves balance, but the vocals are far from being distinctly centered. They sound large, as if filling the wall behind them.

What could be causing this? Crossover component failure?

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