RTIA9 replacement foot

Hooked

Hi,

I just took delivery of a new pair of RTIA9 that I ordered online from Future Shop. The boxes looked good with no significant damage, but upon unboxing one of the speakers I immediately found that one of the feet had sheared off.

Future Shop will replace the entire speaker, but given its size I thought I'd check to see if I could buy a replacement foot first rather than trying to box it back up and shipping it out.

Does anyone know how easy/difficult it would be to obtain this part? I'm in Canada, so I'm not sure if this complicates things.

Thanks and regards,

Brian

polk500

Hello Brian,

I'm sure you can get a replacement foot for the Speaker, but seeing how the speaker sustained enough force to share off a foot I would be concerned that there may be damage internally.
I would personally get a new speaker.

Cheers
Roger

F1nut

It's just a plastic outrigger, so it wouldn't take much to have it break off. As long as the cabinet exterior isn't damaged a new outrigger would be all that's needed. To get parts in Canada you will have to contact the Canadian rep, Walter something.

Hooked

A big thanks to Walter Moser of Polk Audio Canada!

Excellent customer service!

Thanks also to those that provided their input to my original post.

Brian

gfong

Careful in the future, I spiked mine and moving them ever so slightly left and right for toe in (a few to many times) I have broken 2 feet. Need to get a hold of Walter and grab a few spares from him.