Sound bar 5000 freezing up

bryan91101
bryan91101 Posts: 1
in Troubleshooting
my sound bar 5000 freezes up. Can not control it with sound bar remote tv remote or controls on sound bar. Lights are on but do not respond. Turning it off and back on helps for awhile.
· Share on FacebookShare on Twitter

Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    Hello,
    Welcome to Polk's forum. It would be best to contact Polk's CS department at either: polkcs@polkaudio.com or via telephone at: 1-800-377-7655. Have the bar's serial number and date and place of purchase available if you call and include this if you send an email.
    They'll help you solve the problem.
    Regards, Ken
    · Share on FacebookShare on Twitter