Buggy F/X Surround Transmitter

tjkirk
tjkirk Posts: 4
edited February 2014 in Troubleshooting
I recently purchased the wireless FX Surround system from Amazon. The wireless transmitter didn't work at all (didn't even power on), so on the advice of Polk customer support I sent the whole system back to Amazon and received a complete replacement.

I set up the replacement system and it sounds great. However, I think I have another transmitter issue. When it's working correctly , I just turn on the speaker and it automatically connects to the transmitter (led is blue). However, the majority of the time it doesn't connect and pushing and holding the scan button on the transmitter does nothing; it just remains red, there is no blinking blue/red to indicate it's trying to connect. Based on reviews I've read on Amazon about buggy transmitters, I think I may have another defective transmitter.

I did find that if I restart the transmitter by unplugging it and plugging back in, that it immediately connects to the speaker. While this works, it is annoying to have to unplug the transmitter so often to get it to work. Once connected, it works well; no dropouts or disconnections.

Do I have yet another defective transmitter? If so, can Polk just send me another transmitter to avoid the hassle of boxing the whole system up and sending it back to Amazon for yet another replacement? thanks, Tim
Post edited by tjkirk on
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Comments

  • ken brydson
    ken brydson Posts: 8,774
    edited January 2014
    Call them, they'll get you squared away...
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  • tjkirk
    tjkirk Posts: 4
    edited January 2014
    Ken,thanks, but for the most recent issue I called (got put on hold 20 min) and emailed them (10 days ago, no response), so been there, done that. The first time around, I called and the guy just told me to pack it up and send it back to Amazon, yet that just left me with another system with a seemingly defective transmitter. So, this is a Hail Mary attempt at a more customer-oriented response from Polk CS via this forum. It seems much simpler for them to send me a transmitter that they can actually verify works correctly (that quality control thing that some companies actually do...) and send me that as a replacement.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited January 2014
    Hello,
    Welcome to Polk's forum, I'm sorry you're having a continuing problem. I'll send a link to your posting directly to Polk's CS manager and his guys. I know this can be very frustrating, but I'm sure they'll get you working correctly.
    Regards, Ken
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  • tjkirk
    tjkirk Posts: 4
    edited January 2014
    Thanks, Ken, much appreciated!
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited January 2014
    You're welcome!
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  • tjkirk
    tjkirk Posts: 4
    edited January 2014
    Thanks folks, this time I got thru quickly on the phone and spoke with Ken, who sent me a new transmitter, which seems to work better. I appreciate the good service!
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  • hhsebas
    hhsebas Posts: 1
    edited February 2014
    Good afternoon, I have also recently purchased a "F / X Wireless sourround" system and have constant clicks, noise and loss of sound. What can I do?.
    I sent an email to technical support over a week ago and I have not received any response.

    Greetings and sorry for my English, I'm Spanish.
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