Sound bar 5000 issues

GoldTech
GoldTech Posts: 6
edited March 2014 in Troubleshooting
Hi all,

I have been experiencing a couple issues with my new sound boar 5000.

First issue is that the sound will go mute even at medium sound levels.


Second issue is when Im done playing xbox the sound bar has an issue switching back to the TV audio.

Any ideas?
Post edited by GoldTech on
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited November 2013
    Hello GoldTech,
    Welcome to Polk's forum. There is an automatic muting if the SB doesn't receive a strong enough signal for a certain period of time. Try raising the level of the signals that are coming into it, so that they remain above the auto-mute threshold during quiet passages. I'm not sure about your second problem. Do you mean you have trouble getting the SB to play TV sound after using the X-Box?
    Regards, Ken
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  • GoldTech
    GoldTech Posts: 6
    edited November 2013
    Kenneth Swauger wrote: »
    Hello GoldTech,
    Welcome to Polk's forum. There is an automatic muting if the SB doesn't receive a strong enough signal for a certain period of time. Try raising the level of the signals that are coming into it, so that they remain above the auto-mute threshold during quiet passages. I'm not sure about your second problem. Do you mean you have trouble getting the SB to play TV sound after using the X-Box?
    Regards, Ken

    Ken,

    Thanks for the reply. yes the SB will not switch over to TV sound once I shut the Xbox off and select HDMI mode for the TV.


    Thanks!
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited November 2013
    Can you describe what happens? I'm assuming you have the Xbox into one of the SB's inputs and the TV's sound into another. Is the problem that the SB won't switch inputs? Or, that you route the Xbox's audio through the TV's switching and then leaving the SB's source on the same input there's no audio?
    If so, try giving the audio of the Xbox its own source on the SB.
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  • GoldTech
    GoldTech Posts: 6
    edited December 2013
    Kenneth Swauger wrote: »
    Can you describe what happens? I'm assuming you have the Xbox into one of the SB's inputs and the TV's sound into another. Is the problem that the SB won't switch inputs? Or, that you route the Xbox's audio through the TV's switching and then leaving the SB's source on the same input there's no audio?
    If so, try giving the audio of the Xbox its own source on the SB.


    Ken,

    I have the Xbox connected to the TV via an HDMI cable on input 1 and my cable box connected to the TV via an HDMI cable on input 2, then I have an optical cable going from the TV to the SB.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited December 2013
    From what you describe I'm not sure that an SB issue. It is being fed the signal from the TV and the TV is selecting between input 1 and 2, correct? The SB doesn't know what input the TV has selected, it just reproduces whatever signal it receives. There might be some setup instructions with the TV that need to be set?
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  • GoldTech
    GoldTech Posts: 6
    edited March 2014
    Hi Ken,

    I have an additional question regarding the dolby sound. I have an optical cable going from my TV to the SB, and I have an HDMI cable going from my cable box to my TV. I have noticed that when I'm watching a network station that broadcasts in dolby, the SB light doesn't switch to green and produce dolby sound, any ideas?
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited March 2014
    Hello,
    I'm not a 100% sure what might be happening, but it could be that although the original program was recorded in Dolby surround sound the cable company isn't sending it out that way. Usually there will be the disclaimer "presented in Dolby surround where available" the "where available" part is the problem. Bandwidth limitations can cause cable providers to trim off what they feel is extraneous.
    Do other programs trigger the Dolby function?
    Regards, Ken
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  • GoldTech
    GoldTech Posts: 6
    edited March 2014
    Yes, my Xbox 360 is connected the same way to the TV with an HDMI cable and it does trigger the Dolby function as well as Blu Ray movies.

    Thanks
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited March 2014
    Hello,
    It might do some good to contact your cable provider, they might have an upgrade option that would give better sound. At least they can confirm if what they are sending is surround sound or not.
    Cheers, Ken
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  • GoldTech
    GoldTech Posts: 6
    edited March 2014
    I found this on Samsung's website, this confirms the issue, hope this helps others.

    When the TV is receiving a coaxial signal, the TV will have the ability to send 5.1 CH sound to the home theater receiver or SB through the Optical output. However, when the source is a digital component connected to the TV via HDMI, only 2 CH audio will be output from all of the TV’s audio output. If you want to hear 5.1 CH audio, please connect the digital audio out jack from your device directly to an amplifier,home theater or SB.
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