PSW505 Blowing fuses after 7 months & Polk Wants To Charge Me $300 For A Amp.

ryanmx48

Jhayman wrote: »

Who cares, he thought he did...
Ken said to let up so let up and stop complaining if Polk refuses to help or not so be it, it's not your Concern..

......precisely!!

ryanmx48

nguyendot wrote: »

If people didn't care there wouldn't be a reason for authorized dealers would there? He thought or not changes nothing. Whether Polk takes care of it will prove they are awesome and bending over backwards, but I still feel people shouldn't come in here blasting with a sense of undeserved entitlement.

Ironic you would ask "who cares" then follow up with something about "it's not your Concern". Who? Scroll up.

The dude said that he thought it was an authorized dealer. Sometimes people really do make mistakes, it's easy in this day and age with the majority of shopping being done online.

It's weird to me how people come out so angry about this stuff here! Are all you guys with ten's of thousands of posts major shareholders in Polk audio??

If not, how are any of these issues of any concern to you personally??

F1nut

We're a big family here, so yes it is our concern. We don't like seeing the head of the family taken advantage of.

F1nut

The dude said that he thought it was an authorized dealer.

Yes he did and when he found out they were not, he should have gone after the seller, not bad mouth Polk. I mean, it's not Polk's fault.

ryanmx48

F1nut wrote: »

We're a big family here, so yes it is our concern. We don't like seeing the head of the family taken advantage of.

wow...

Okay....


Well, this guy Ken seems a bit higher up in the ummm...family...and he said you should chill out a bit. That's all I'm saying.

F1nut

Yeah, I know you don't get it. You just joined and don't know the history, don't know who is who and what is what. Perhaps if you stick around you'll begin to understand.

boston1450

I will say one thing. I learn alot on here. Good or bad

teekay0007

F1nut wrote: »

Yeah, I know you don't get it. You just joined and don't know the history, don't know who is who and what is what. Perhaps if you stick around you'll begin to understand.

Yeah, he just joined last week with a similar issue. Don't you remember ryanmx48's thread "Polk Let Me Down" where he was P.O.'d because Polk wanted him to pay to have his out-of-warranty sub fixed? Which, by the way, they did take care of for him.

nguyendot

Imagine the backlash when they stop fixing stuff that's not entitled.

ryanmx48

I was not "p.o.ed", I came to this forum and used it for which, I believe, it was originally intended, much like Slayer. I looked at this post because his sub had the EXACT same problem as mine and that intrigued me.

I wasn't surprised to see you guys jump all over him too.

Yes they did take care of me, I think that is awesome. I learned a lesson too, next time I will register an expensive product, etc.

You guys need to understand that most of us do not have the experience of thousands of posts on the interenet over years of our lives to have the incredible understanding that you posess of the buying, registering, tuning, etc. of speakers. I would say 99% do a little research, buy, plug-in, and enjoy.

Hopefully some of you fanatics will realize that your morphing of this forum into what now seems to be a sort-of social media site, is really just doing Polk an injustice in the end. You are actually hurting the company you love so dearly.

Consumers come here to use it for it's intended purpose and you jump all over them; it's funny really, reminiscent the old SNL "IT Guy at Work" skit.

Even the guys who seems to be the big guy around here tells you to chill out, and you just can't help it. Too Funny.

I wish you guys that one successful date that will rid you of the need to come to a speaker forum and be so angry.

Good Luck!

EndersShadow

ryanmx48 wrote: »

I was not "p.o.ed", I came to this forum and used it for which, I believe, it was originally intended, much like Slayer. I looked at this post because his sub had the EXACT same problem as mine and that intrigued me.

I wasn't surprised to see you guys jump all over him too.

Yes they did take care of me, I think that is awesome. I learned a lesson too, next time I will register an expensive product, etc.

You guys need to understand that most of us do not have the experience of thousands of posts on the interenet over years of our lives to have the incredible understanding that you posess of the buying, registering, tuning, etc. of speakers. I would say 99% do a little research, buy, plug-in, and enjoy.

Hopefully some of you fanatics will realize that your morphing of this forum into what now seems to be a sort-of social media site, is really just doing Polk an injustice in the end. You are actually hurting the company you love so dearly.

Consumers come here to use it for it's intended purpose and you jump all over them; it's funny really, reminiscent the old SNL "IT Guy at Work" skit.

Even the guys who seems to be the big guy around here tells you to chill out, and you just can't help it. Too Funny.

I wish you guys that one successful date that will rid you of the need to come to a speaker forum and be so angry.

Good Luck!

Registering has nothing to do with it.

Common sense does. If a price looks too low, investigate why. I do this for all electronics. If your getting a good deal chances it could be because they are a unauthorized reseller. You then decide if the price difference is worth the risk. For some things, it is. For others it isnt.

ryanmx48

yes, I agree. But 7600 posts on an electronic forum has probably sharpened your common sense as it relates to electronics when compared to that of Slayer's or mine.

nguyendot

Common sense bud. If that liver transplant in the back alley looks too good to be true....

It's not Polk's responsibility to police where you buy whatever it is you buy from where. It is the consumer's responsibility to know what they bought, where they bought it from, and what they are entitled to.
Ignorance is bliss, but it's no excuse.

If I bought my sub from a guy in an alley out of the back of his white van - I could feign ignorance and complain that Polk did me a disservice too.

ryanmx48

Whatever...

I am in agreement with your Moderator, Ken. Reagardless of mistakes, the past is the past. We are here now, this guy has a problem so let's see if it can be fixed.

My general attitude in life is one of positivity. I suppose this guy Ken and I operate on similar frequencies.

nguyendot

In the end all this person wants is a freebie. The world doesn't revolve around freebies. Nothing is owed to them.

ryanmx48

nguyendot wrote: »

In the end all this person wants is a freebie. The world doesn't revolve around freebies. Nothing is owed to them.

That is your oppinion. I may be the case, or it may not be. I believe that Polk (the actual company) can figure that out for themselves.

F1nut

Then again, perhaps not and I'm leaning more in that direction.

EndersShadow

ryanmx48 wrote: »

yes, I agree. But 7600 posts on an electronic forum has probably sharpened your common sense as it relates to electronics when compared to that of Slayer's or mine.

It has sharpened it, but I knew all of that before I set foot on this forum. Regardless, I've said my piece, your responded, and I have nothing more to add to the conversation so I will bow out.

I do really hope you remember how Polk went out of their way for you, and I sincerely hope you get years of enjoyment out of your sub.

Peace out...

ryanmx48

Yes, I realize now that I have a warped view. Must be all this living in the real world and not in computer land that has gotten to me. I should probably open up a Facebook account so that I can "un warp" myself.


One more time: Thank You Ken, Thank You Polk!! Looking forward to getting my Sub back in action.

Good luck Slayer, hope it works out for you.

gudnoyez

Sounds like a few whiners have joined the forum as of late. My only worries is if a couple of my new vehicles will be repaired free of charge after the warranties run out. If not I will join the Nissan and Kia forums and try my luck on a repair that should be my burden!

F1nut

Speaking of cars, http://priuschat.com/threads/just-got-one-opinions-on-ext-warranty.126542/#post-1803742

nguyendot

ryanmx48 wrote: »

Yes, I realize now that I have a warped view. Must be all this living in the real world and not in computer land that has gotten to me. I should probably open up a Facebook account so that I can "un warp" myself.


One more time: Thank You Ken, Thank You Polk!! Looking forward to getting my Sub back in action.

Good luck Slayer, hope it works out for you.

In the real world if you tried this with ANY other company, they would just laugh in your face and say no. You just seem to disagree with the fact that everything I've said thus far is absolutely true. I never said what the outcome would be - just what the rules are, and what the FACT of the matter is.

mdaudioguy

Not excusing the way this was handled in a public forum by the OP, but I do have to say that my dad never sat me down and explained to me the concept of authorized/unauthorized dealers and the impact on product warranty... I can totally understand his shock. Seriously, look at it from another perspective. Say, your local Ford dealer offers to sell you a new car for $30k, but your research leads you somewhere else at a price that might seem to be too good to be true, but it is (you only learn why later).

So, if someone, even an unauthorized dealer, can sell me the same new Ford for $20k, and still make money, I'd be shocked when Ford quoted me $25k for a new engine. And that's when I'd begin to understand the concept. Well, that would be an expensive lesson learned... fortunately, we're not talking about that much money. However, whining about it on a PUBLIC forum isn't too cool at all. Probably means the lesson wasn't fully learned yet.

Ken's approach reminded me of an experience from years ago. I worked in a small, family-owned business. A customer came in with a garden house that he claimed was defective and he demanded his money back. He had no receipt. The further problem was, I, and everyone else working there, recognized it as a brand we never sold. We couldn't have, because our only supplier only carried a certain brand, so that was all we ever sold. Even the price sticker on the packaging wasn't one of ours. I calmly explained, but he insisted that he bought it from us. The owner's wife stood by listening to all of this, and eventually intervened. She told the man she'd buy the hose from him for the sticker price, plus tax, and he agreed. He walked out happy and came back many times later for other purchases. I learned then, that sometimes, businesses lose to win. A little good will can go a long way.

Polk is a good company, and I'm sure they'll make an accommodation in this case. I just hope the customer pays them back in the future, and perhaps sends some others this way, too, with his story of a company that helped him out, even when they had no obligation to do so.

leftwinger57

Hearing that there are counterfit Polk products out there is very disturbing.Of course we all have heard of the Canal ST.Rolexes and all the nockoff ladies hand bgas and horrible 3rd gen Cds /DvDS but to steal a product like that is far more insidious than the White Van Speaker scam....

EndersShadow

leftwinger57 wrote: »

Hearing that there are counterfit Polk products out there is very disturbing.Of course we all have heard of the Canal ST.Rolexes and all the nockoff ladies hand bgas and horrible 3rd gen Cds /DvDS but to steal a product like that is far more insidious than the White Van Speaker scam....

Thats not the case here. An unauthorized dealer can still be a legit business selling legit Polk gear. They simply dont have an agreement with Polk to warranty product purchased from them which normally raises the price paid by the consumer

leftwinger57

No,i'm talking about a specific reply that said the Chinese are "slapping Polk logos on their stuff" That's entirely different than an unauthorized Polk dealer or private party w/ a new Polk anything wanting to x-fer a warranty which some companies allow and others don't.Polks' positon on transfer of vaiid warrantys would be for the more enlightened who have bought from Polk direct as I have not.....Still looking deeper this counterfiting of everything including tubes, sportsware, sneakers, NFL, MBL jerseys and all sorts of others things so crooks can make very large amounts of quick $.......Caviat here, unless the Chinese are licensed by by Polk to build their gear which is a whole 'nother issue of outsorcing which I'm not a big fan of.......

Sumerian

I hope polk has enough funds to be this generous.... Unfortunately i knew couple of good companies who did everything to keep their customers happy, ran out of business.

As much as i love to find deals on everything... when it comes to quality and customer service i wouldnt mind paying premium.

And the threads lke these makes me feel it is worth paying premium for the products like polk

Slayer200923

Kenneth Swauger wrote: »

No problem, we'll straighten this out.

Hey Ken, sorry for the wait. My friends volt-ohm meter didn't seem to work, so I bought one online. I just tried it out and my PSW505 is reading 4.8.

[Deleted User]

That sounds like just about what the woofer's DC resistance should be, so that points to the amplifier being the problem. When you can, telephone 1-800-377-7655 ext. 208 and explain the situation. I'll send him an email reminding him of the situation.
Regards, Ken

mrbigbluelight

ryanmx48 wrote: »

I wasn't surprised to see you guys jump all over him too.

Yes they did take care of me, I think that is awesome. I learned a lesson too, next time I will register an expensive product, etc.

I think it's very nice for Polk to foot the bill for members of the "I Didn't Know/Nobody Told Me" generation. Very generous on their part.

ryanmix48 wrote:

Hopefully some of you fanatics will realize that your morphing of this forum into what now seems to be a sort-of social media site, is really just doing Polk an injustice in the end. You are actually hurting the company you love so dearly.

I dunno. One of the great things about CP is that it is more than just an invaluable site for info on all things audio, from all brands audio. Quite a few members have met some of the others and developed some pretty good friendships. Some have posted of troubles of various natures knowing that there's a massive demographic of people with varied backgrounds who can offer input from their perspective.
Somebody gets into trouble, help is not infrequently offered.
So in that sense it is a sort of social media site of sorts, founded around a love of all things audio. And that's a good thing.
When "carpetbaggers" arrive at the town limit, they aren't necessarily greeted with open arms. And that's a good thing.

I would dare to wager that one will probably never hear the words, "No fair ! Nobody told me ! I didn't know !" come out of my grandchildren's mouths. Good chance of hearing, "Huh. I didn't know that !" as they move on, having learned a lesson on their own, on their own dime. And that's a good thing.

I wish you guys that one successful date that will rid you of the need to come to a speaker forum and be so angry.
Good Luck!

Well, if your mom wasn't booked up until next January, I'd

DING DING ..... DING DING ..... DING DING ..... DING DING ......

....ooops, that's my Snarkey alarm. Apparently I've exceeded my Snarkey limit somewhere in this post ....... somewhere ....