Help Locating Correct Replacement Parts
kwalves
Posts: 1
Hi,
I recently damaged two RM2300 satellites in my RM6500 system which has been otherwise troublefree since I bought it 3 years ago.
I was playing music at fairly high volume when a I realized that the MP3 that was playing was terribly distorted. Before I could get to the amp to turn it down, it shut its self down and displayed an error message.
I was too late. The two front satellites now buzz slightly but noticably during quiet passages. The 3 1/4" midrange drivers now have that subtle, but sickening, scratchy feel when you gently push them inward. The tweeters appear to be OK. I don't know how to tell if the crossover took a beating.
I learned a lesson that I'm hoping won't be too expensive.
Since I couldn't locate my components in your website's model specific parts list, I hope that you can help me to identify the correct replacement parts for my speakers, and how to order them.
I appreciate any help you can provide.
Best regards,
I recently damaged two RM2300 satellites in my RM6500 system which has been otherwise troublefree since I bought it 3 years ago.
I was playing music at fairly high volume when a I realized that the MP3 that was playing was terribly distorted. Before I could get to the amp to turn it down, it shut its self down and displayed an error message.
I was too late. The two front satellites now buzz slightly but noticably during quiet passages. The 3 1/4" midrange drivers now have that subtle, but sickening, scratchy feel when you gently push them inward. The tweeters appear to be OK. I don't know how to tell if the crossover took a beating.
I learned a lesson that I'm hoping won't be too expensive.
Since I couldn't locate my components in your website's model specific parts list, I hope that you can help me to identify the correct replacement parts for my speakers, and how to order them.
I appreciate any help you can provide.
Best regards,
-Ken
Post edited by kwalves on
Comments
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kwalves,
Welcome to the Club.
Best to call Polk CS and speak to Ken or Helen (the parts Lady). Let them know you are a Club Member as we get a discount and free shipping...
Also let them know if your warranty is still in place.More later,
Tour...
Vox Copuli
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