New Creek Destiny 2 Crapped out

Ducati Guy

Hello all,
just had to vent about the Brand new Creek Destiny 2 Integrated amp that crapped out on me after 1 year of use.
It's been at the repair shop for 4 months now and they're still trying to fix it! Ughhhh!!! Luckily this happened while under the 2 year warranty, but damm 4 months and counting at the repair shop!
Music Hall is the U.S. distributor for Creek, funny thing I have 2 Music Hall amps that have been problem free, but the more expensive Creek amp crapped out.
This experience has soured me forever on Creek products, it sounded great when it was working but 4 months and still counting, no amp, no music, what's the point if it's not reliable. Ughhhh!!
If I don't get it back by next month, I'll be demanding a New Replacement amp from Music Hall/Creek.

FTGV

4 months no fix.They should be offering a replacement IMO.

txcoastal1

FTGV wrote: »

4 months no fix.They should be offering a replacement IMO.

Absolutely, they need to call it a lemon and move on, ask politely at first, correspond by email, when all else fails....give them fair warning about posting your issues on forums.

My 2Cents

tonyb

That sucks, sorry man. Give them an opportunity to make it right then screw 'em. Though 4 months seems like plenty of opportunity to me. They build them from scratch in less time, so call them and force the issue. Talk to someone higher up the food chain than a CS person.

DON73

Call them and tell them you are going to contact the Attorney General office there in Austin and file a complaint and then do it. Ask the AJ about any "lemon" law that may apply here. Call the BBB and file. If you paid with a CC call the company and ask if you can still file a chargeback.
Don't let these a holes get away with this any longer. Four months and no repair definitely qualifies for a new replacement.

bklynNupe

You certainly have the patience of Job. :eek:
I would have flipped out if I didn't have a repair or new unit in hand within a month. I would agree with a polite email and if no response within a day or so, a terse email detailing the actions you are about to take. At this point, they should even extend the warranty if they wanted to do the right thing. Creek couldn't get my hard earned money if this is typical. There is just too much completion out there.

gdb

Call their mothers morals into question also ! :frown:

Erik Tracy

Sounds like you are up their "Creek" and they gave you no paddle. :sad:

It ain't right - call them out and demand customer satisfaction.

treitz3

Hello, Ducati Guy. I'm sorry to hear of your audio issue with regards your Creek Destiny II. It really does bite being without tunes and I truly feel ya' there.

I believe a phone call or an e-mail to the head honcho is in order at this point. 4 months is a little ridiculous, actually it's beyond ridiculous IMO but that's beside the point. If you are professional and calm when you finally get a hold of said person, just explain the scenario and ask what they can do for you in terms of expediting the repair, an extended warranty or a new, possibly upgraded product. Kindness and understanding can work wonders in this situation but if he/she does not budge, then it's time to throw some vinegar in the mix and advise them of your next [not so friendly] actions that might sway them a little more in assuring prompt resolution in this matter. Just my two cents, take it for what it's worth and best wishes for a speedy resolution.

Tom

tonyb

gdb wrote: »

Call their mothers morals into question also ! :frown:

Nah, too lame. If ya really want to get their attention, call them......Christians.

Ducati Guy

thanks for the support guys.
I'll be emailing Roy Hall of Music Hall next week.
Hopefully he'll do the right thing.
I'd hate to get lawyers involved, but waiting this long is ridiculous.
we'll see what happens next week.

marvda1

anybody remember the philips sacd-1000, bought it when tweeters was blowing them out for $400 , a $2000 player. well it was in the shop 8 months out of the first year.

Ducati Guy

So I get back my "repaired" amplifier today, and the left channel fizzes out, no sound whatsoever!! Urghhh!!
More than 4 months of waiting for repairs and it still doesn't work! Unbelievable!
So I emailed Roy Hall of Music Hall, the official importer of Creek, demanding a New replacement amplifier.
I hope he does the right and honorable thing.
otherwise legal action will need to be taken.
Unbelievable.
Will never buy another Creek product again.

Mikey081057

You should ask for refund.. that is ridiculous get something else

bklynNupe

If they don't do the right thing, tell them that you are prepared to talk to others online with similar experiences using Creek products. I would also contact their marketing guy, they understand far too well the potential ramifications of disgruntle customers airing on social media nowadays.

Ducati Guy

Unbelievable
3 days and No response from Roy Hall/Music Hall or Creek Audio!
Now my latest email to them is a last effort on my part to settle this in a civilized matter but I Will be pursueing this Legally if they don't honor the warranty.
wow this is utterly so disappointing that Creek Audio treats their customers this way.

bklynNupe

Post your experience their facebook page. Trust me, they will contact you.

oldrocker

I used youtube, funny how my situation got resolved really fast!!

gdb

oldrocker wrote: »

I used youtube, funny how my situation got resolved really fast!!

Wanna' post a link ??