SurroundBar 3000 IHT Issue-Power Switches On/Off

goastros

This saturday, I turned my TV on and my SoundBar kept turning off/on on its own. I changed the power source yet it kept on doing that.
I disconnected the Audio jack but I can see the Led flicker between red & green.
As soon as push the on/off button switch from behind, the unit ( LED switch) is flickering Off & ON.
My remote battery is dead/weak, so of late i was walking up to the unit and increasing/decreasing volume.

I checked on my purchase date and it is more than 1 yr old. Has anyone else experience the same issue?
I think I am out of warranty on this , since I am more than 1 yr from the purchase date and I don't think i had purchased ext. warranty. ALso I had not registered on polk's site. ANy suggestions.

[Deleted User]

Hello goastros,
Welcome to Polk's forum, sorry there's a problem with your SB3000. It would be best to contact Polk's CS department either via telephone at: 1-800-377-7655 or via email at: polkcs@polkaudio.com. If you can give them the exact date and place of purchase they can determine the warranty status of your speaker. I'm sure they will help solve the problem.
Regards, Ken

goastros

Thanks Kenneth.
I had left it disconnected for 1 day and then last night, I recoennected and it is working fine.
I left it ON for 15-20 mins and the problem didn't re-occur.
But I did go ahead & call the CS, who said they would still help since I had bought my unit just above 1 yr.
As of now, I will keep the unit and see how it goe. If the problem re-occurs it is at least good to know that POLK CS will still help me.

[Deleted User]

Hello,
Good, I'm glad you've made progress. However, a call to Polk is a good idea.
Cheers, Ken