surround bar 5000 shuts off randomly

badkarma68
badkarma68 Posts: 4
edited June 2013 in Troubleshooting
Just like the title says. It shuts of all of the time but at random intervals.
Post edited by badkarma68 on
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited December 2012
    Hello badkarma68,
    Thanks for posting on Polk's forum. The SB5000 has an auto shutoff mode that has a fairly low threshold. Can you let us know what signal you're feeding it?
    Regards, Ken
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  • badkarma68
    badkarma68 Posts: 4
    edited December 2012
    Ken, I'm using the optical cable. It shuts off with the tv speakers on or off and at all volumes. I like the features and the sound of the system but I am about ready to return this system because of this. I am at my wits end.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited December 2012
    I'm sorry there's a problem. Is the LED on the bar slowly blinking? If so, this would indicate the "mute" function has been activated. When it shuts off what is the LED doing?
    Regards, Ken
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  • badkarma68
    badkarma68 Posts: 4
    edited December 2012
    The unit shuts off the led is red no blinking. Thanks
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited December 2012
    That would indicate that it's going into the standby mode and if this happens no matter what level the incoming signal is then there's a problem with the unit. It might be best to contact the store where it was purchased and get it exchanged.
    I'm sorry you have this problem.
    Best regards, Ken
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  • badkarma68
    badkarma68 Posts: 4
    edited December 2012
    Thanks I will talk to them tomorrow
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  • jstitans24
    jstitans24 Posts: 3
    edited June 2013
    So I'm having a similar problem with my sound bar too. It shuts off randomly while using the bluetooth function. I'll connect to it with my iPhone and it'll work for a few songs and then it just shuts off, randomly. And then I have to turn off the bluetooth on my phone, turn it back on again and then reconnect it to the sound bar to have it start playing again. PLEASE HELP!
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