DSW Pro 660 won't stay on (powered up)

deadjosh
deadjosh Posts: 3
edited September 2012 in Troubleshooting
I just bought this system a few months ago (still under warranty and everything) and I am experiencing a bit of a problem. I'm running a Yamaha RX-A1010 receiver, a pair of RTI-A5's for the front surround, TL-350's for the rear surround and center channel speaker and the DSW Pro 660 for the sub. I don't know when the sub first started powering down as we haven't been watching a lot of movies lately, but I noticed last night that when I power the sub on (with either the remote or switching the toggle in the back) it shuts off after a couple of seconds. I've tried unplugging the sub and waiting 15 minutes to plug it back in (as the manual said to do) to no avail.

Any help in this would be greatly appreciated. Thanks in advance!
Post edited by deadjosh on
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Comments

  • F1nut
    F1nut Posts: 50,549
    edited September 2012
    Call Polk Customer Service tomorrow, they'll take care of you.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • VR3
    VR3 Posts: 28,641
    edited September 2012
    Hey Deadjosh,

    Just making sure you do not have it in the "Auto-Sens" setting. This setting will shut the subwoofer off when it is no longer receiving a signal. If this is not selected there may be a greater problem. As Jesse suggests above, calling Polk CS may be your best bet!

    Good luck!
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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  • deadjosh
    deadjosh Posts: 3
    edited September 2012
    I called the store that I bought the unit from and they said they're qualified to service the unit, so I brought it in to them and they're gonna run a benchmark diagnostic on it and see what the problem is. I was just hoping that it would be an easy fix and I'd have it back up and running in an evening, but I guess we'll see. Thanks for the responses and I'll keep you updated on what's what.
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  • deadjosh
    deadjosh Posts: 3
    edited September 2012
    The shop called today and said the woofer had a defective part...something about a voice coil or something...they're waiting on a part from polk and they'll get it installed and fixed up. So, that's that.
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  • VR3
    VR3 Posts: 28,641
    edited September 2012
    Glad they were able to diagnose the problem and have it fixed up in no time!
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
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