PSW110 No Power

Jedah Kalm
Jedah Kalm Posts: 4
edited February 2014 in Troubleshooting
I was listening to music like I always do (sub was working fine), and I gradually realized that I needed more bass. When I went to go look at the back panel I saw that I actually had no bass. Where it was working before, now there was no light. Not green, not orange, no light at all. The power cable is fine. The fuse is fine.

Unit is only five months old.
I did email Polk Audio's customer support yesterday, but I thought maybe I might get a quicker response here. It is really aggravating.
Post edited by Jedah Kalm on
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Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited July 2012
    Hello Jedah,
    Welcome to Polk's forum, sorry there's a problem. When you say the fuse is fine, how did you check it? Do you happen to have a Volt/Ohm meter to check the fuse's continuity?
    Regards, Ken
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  • Jedah Kalm
    Jedah Kalm Posts: 4
    edited July 2012
    Visually, the fuse looks good, but just to be sure I bought a replacement today. No effect.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited July 2012
    Hello,
    Usually that would indicate a problem with the bass amplifier and it would be best to call Polk CS department at 1-800-377-7655 for help in getting things corrected.
    Regards, Ken
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  • Jedah Kalm
    Jedah Kalm Posts: 4
    edited July 2012
    Lovely, I suppose I'll just wait for customer service's email. If they don't respond by tomorrow then I'll call.
    This really pisses me off...
    Thanks anyway.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited July 2012
    Hello,
    I understand how something like that can be disappointing, but Polk has the best customer support in the business. In all likelihood they can help you swap out the bass amplifier. While I'm sure they will answer your email if you call them now you can get the ball rolling sooner. If you live in the US they will have you remove the amplifier and send it to their Vista, CA. address for a quick exchange. When you call them have the unit's serial number and date-of-purchase handy and they'll handle the rest.
    Regards, Ken
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  • Jedah Kalm
    Jedah Kalm Posts: 4
    edited July 2012
    After speaking with C/S, I am going to be sending the amp out to their Vista, CA address. Thank you for your time.
    I'll post an update when the situation is resolved.
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  • tomdarrohn
    tomdarrohn Posts: 2
    edited February 2014
    Last week I reported the same problem to the help line. The gentleman had a new amplifier unit on order to me within about 10 minutes. I just received the new amp, installed it and am back in business. Thanks Polk :)
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