Received my Rti-A7's today....too bad polk sent me the wrong ones....cherry!

chiptouz
chiptouz Posts: 152
edited July 2012 in Speakers
So I got my new speakers...been waiting 3 years for them and polk sent me the cherry instead of the black. So now I have a black csi-a6 a black sub and two cherry a7's. I ordered a black one. I know for sure. The online order states so. SO what to do. I am at the point now that I would be willing to keep the cherry's if polk would let me send in my a6 and send me a cherry one. I am just sol on the sub...I do not want to go through the hassle and I sure as heck am not paying to ship these back they messed up....

What are your guys ideas???
Sharp LC-80uq17u
Denon 4520ci Receiver
OPPO BDP-203 Blu-Ray Disc Player
Monster HTS 3600
Polk RTi-a7 (fronts)
Polk CSi-a6 (Center)
Polk TC-60i (Rear & Surround Rear)
HSU Research VTF3-MK4 (Sub)
Logitech Harmony elite (Remote)
Post edited by chiptouz on
«1

Comments

  • PolkieMan
    PolkieMan Posts: 2,446
    edited June 2012
    They should pay for the pickup and return, after all it was no fault of yours .
    POLK SDA 2.3 TLS BOUGHT NEW IN 1990, Gimpod/Sonic Caps/Mills RDO-198
    POLK CSI-A6 POLK MONITOR 70'S ONKYO TX NR-808 SONY CDP-333ES
    PIONEER PL-510A SONY BDP S5100
    POLK SDA 1C BOUGHT USED 2011,Gimpod/Sonic Caps/Mills RDO-194
    ONKYO HT RC-360 SONY BDP S590 TECHNICS SL BD-1
  • EndersShadow
    EndersShadow Posts: 17,596
    edited June 2012
    Suggestion is to call Polk Customer Service. They have been great to me in the past and I expect you will get the exact same service. Mistakes are made, but Polk is a great company and I expect they will take great care of you. Dont email, call em to get a quicker response!
    "....not everything that can be counted counts, and not everything that counts can be counted." William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (1963)
  • Geoff4rfc
    Geoff4rfc Posts: 2,474
    edited June 2012
    Suggestion is to call Polk Customer Service. They have been great to me in the past and I expect you will get the exact same service. Mistakes are made, but Polk is a great company and I expect they will take great care of you. Dont email, call em to get a quicker response!

    I concur 100%
    Source: BRP Panasonic UB9000, CDP Emotiva ERC3 - Display: LG OLED EVO 83 C3 - Pre/Pro: Marantz 8802A - Amplification: Emotiva XPA-DR3, XPA-2 x 2, XPA-6, Speakers, Mains/2ch-Focal Kanta No2's, C-LSiM706, S-702F/X, RS-RTiA9's, WS-RTiA9's, FH-RTiA3's, Subs - Epik Empire x 2

    Cables: AudioQuest McKenzie XLR's/CDP/Amp, Carbon 48/BRP, Forest 48/Display, 2 channel speaker cable: Furutech FS Alpha 36 12AWG PCOCC Single Crystal (Douglas Connection)

    EXPERIENCE: next to nothing, but I sure enjoy audio and video MY OPINION OF THIS HOBBY: I may not be a smart man, but I know what quicksand is.
    When I was young, I was Superman but now that old age has gotten the best of me I'm only Batman
  • mantis
    mantis Posts: 17,201
    edited June 2012
    Suggestion is to call Polk Customer Service. They have been great to me in the past and I expect you will get the exact same service. Mistakes are made, but Polk is a great company and I expect they will take great care of you. Dont email, call em to get a quicker response!
    Fully agree.
    Dan
    My personal quest is to save to world of bad audio, one thread at a time.
  • Drenis
    Drenis Posts: 2,871
    edited June 2012
    Do you like the cherry look more now that you've seen them in person?
  • ravaneli
    ravaneli Posts: 530
    edited June 2012
    the cherrys look fantastic; i can't imagine anyone prefering the black unless he needs to match other furniture.. :)
    BlueFox wrote: »
    I have found that tube based computers provide the best sound quality. ENIAC and MANIAC I offer a smooth, well defined and articulated sound unmatched by the current silicon based CPUs. :wink:
    But as in all things your perception is your reality.
  • lanchile
    lanchile Posts: 560
    edited June 2012
    ravaneli wrote: »
    the cherrys look fantastic; i can't imagine anyone prefering the black unless he needs to match other furniture.. :)
    I agree...you can not beat Cherry!!! no matter if I have pick amplifier or furnitures are yellow, I would not change cherry for black!
    Make it simple...Make it better!
  • chiptouz
    chiptouz Posts: 152
    edited June 2012
    Drenis wrote: »
    Do you like the cherry look more now that you've seen them in person?

    We do like the cherry now that I have it, but I am concerned that it doesn't match my Csi-a6 and my sub. I will call polk on Monday. I am going to ask them if they would send me a CSi-a6 in cherry and let me send them back my black one. I think I am just sol on my sub but it is in the corner. These speakers are next to the entertainment center and on it.

    Who knows.
    Sharp LC-80uq17u
    Denon 4520ci Receiver
    OPPO BDP-203 Blu-Ray Disc Player
    Monster HTS 3600
    Polk RTi-a7 (fronts)
    Polk CSi-a6 (Center)
    Polk TC-60i (Rear & Surround Rear)
    HSU Research VTF3-MK4 (Sub)
    Logitech Harmony elite (Remote)
  • chiptouz
    chiptouz Posts: 152
    edited June 2012
    I am very happy with the sound quality of the a7's with my 3808ci av receiver. I almost never listen to the system over -22 and at most -16 on the volume dial. As of right now I dont think that I will ever need an external amp. Right now I am running full range to break them in. Once I get past the 100+ hours break in time I will cross them over to 80hz. It is amazing to have a speaker setup that is all timber matched and of great quality. Now what should I do with my RT600i's and my PSW-350?
    Sharp LC-80uq17u
    Denon 4520ci Receiver
    OPPO BDP-203 Blu-Ray Disc Player
    Monster HTS 3600
    Polk RTi-a7 (fronts)
    Polk CSi-a6 (Center)
    Polk TC-60i (Rear & Surround Rear)
    HSU Research VTF3-MK4 (Sub)
    Logitech Harmony elite (Remote)
  • PolkieMan
    PolkieMan Posts: 2,446
    edited June 2012
    I like the cherry to the black is kinda plain. My CS-20 is black I kinda wish I would have got cherry but the Tv is black and so is the stand so it's ok.
    POLK SDA 2.3 TLS BOUGHT NEW IN 1990, Gimpod/Sonic Caps/Mills RDO-198
    POLK CSI-A6 POLK MONITOR 70'S ONKYO TX NR-808 SONY CDP-333ES
    PIONEER PL-510A SONY BDP S5100
    POLK SDA 1C BOUGHT USED 2011,Gimpod/Sonic Caps/Mills RDO-194
    ONKYO HT RC-360 SONY BDP S590 TECHNICS SL BD-1
  • Drenis
    Drenis Posts: 2,871
    edited July 2012
    chiptouz wrote: »
    We do like the cherry now that I have it, but I am concerned that it doesn't match my Csi-a6 and my sub. I will call polk on Monday. I am going to ask them if they would send me a CSi-a6 in cherry and let me send them back my black one. I think I am just sol on my sub but it is in the corner. These speakers are next to the entertainment center and on it.

    Who knows.

    Look at it this way, if it's a concern to change that sub to a better color such as Cherry or a lighter wood, it's something you can flip your current one for when the time comes. People "shouldn't" be looking at the sub anyways :wink:, just hearing it. :cool:
  • EndersShadow
    EndersShadow Posts: 17,596
    edited July 2012
    Regardless most subs are black in color anyway from what I see. I didnt think polk made a sub in anything OTHER than black besides the shortlived PSW1000 and LSi1000 which had the same type wood panels as the LSi's.

    As Drenis said as well, put the sub in a corner out of sight, its not supposed to be the main focal point :smile:.
    "....not everything that can be counted counts, and not everything that counts can be counted." William Bruce Cameron, Informal Sociology: A Casual Introduction to Sociological Thinking (1963)
  • Geoff4rfc
    Geoff4rfc Posts: 2,474
    edited July 2012
    Agree with Drenis and Enders, My set up is cherry with black subs, the contrast is nice. My surrounds are also black. Embrace the interracial marriage of your H.T.
    Source: BRP Panasonic UB9000, CDP Emotiva ERC3 - Display: LG OLED EVO 83 C3 - Pre/Pro: Marantz 8802A - Amplification: Emotiva XPA-DR3, XPA-2 x 2, XPA-6, Speakers, Mains/2ch-Focal Kanta No2's, C-LSiM706, S-702F/X, RS-RTiA9's, WS-RTiA9's, FH-RTiA3's, Subs - Epik Empire x 2

    Cables: AudioQuest McKenzie XLR's/CDP/Amp, Carbon 48/BRP, Forest 48/Display, 2 channel speaker cable: Furutech FS Alpha 36 12AWG PCOCC Single Crystal (Douglas Connection)

    EXPERIENCE: next to nothing, but I sure enjoy audio and video MY OPINION OF THIS HOBBY: I may not be a smart man, but I know what quicksand is.
    When I was young, I was Superman but now that old age has gotten the best of me I'm only Batman
  • nooshinjohn
    nooshinjohn Posts: 25,463
    edited July 2012
    chiptouz wrote: »
    As of right now I dont think that I will ever need an external amp.

    That will change. You are only hearing about 50% of what they are capable of when supplied with good, clean power. Carver, Parasound and Rotel are your friend if you are on a budget and want high quality sound. Sunfire and the Halo from Parasound if you want to really up your game.
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
  • onebadchad
    onebadchad Posts: 364
    edited July 2012
    concure
    Hello Kitty am/fm CD player
  • chiptouz
    chiptouz Posts: 152
    edited July 2012
    That will change. You are only hearing about 50% of what they are capable of when supplied with good, clean power. Carver, Parasound and Rotel are your friend if you are on a budget and want high quality sound. Sunfire and the Halo from Parasound if you want to really up your game.

    Maybe. I am not sure. If I do not know what I am missing how would I know? I wish I could demo an amp and find out.
    Sharp LC-80uq17u
    Denon 4520ci Receiver
    OPPO BDP-203 Blu-Ray Disc Player
    Monster HTS 3600
    Polk RTi-a7 (fronts)
    Polk CSi-a6 (Center)
    Polk TC-60i (Rear & Surround Rear)
    HSU Research VTF3-MK4 (Sub)
    Logitech Harmony elite (Remote)
  • Geoff4rfc
    Geoff4rfc Posts: 2,474
    edited July 2012
    It looks like you're running a 7.1. Your receiver is bench tested at 113.5w with all channels driven @ 0.1% distortion which is pretty awesome IMO. The speakers you're employing with it, are rated much higher, the c alone is rated at a max 200w, the A7's @ 300 max.

    Though I don't have any ear-xperience with the 7's, I noticed my A9's smoothed out with the addition of extra power. Maybe the A7's share the same handling quality?
    Source: BRP Panasonic UB9000, CDP Emotiva ERC3 - Display: LG OLED EVO 83 C3 - Pre/Pro: Marantz 8802A - Amplification: Emotiva XPA-DR3, XPA-2 x 2, XPA-6, Speakers, Mains/2ch-Focal Kanta No2's, C-LSiM706, S-702F/X, RS-RTiA9's, WS-RTiA9's, FH-RTiA3's, Subs - Epik Empire x 2

    Cables: AudioQuest McKenzie XLR's/CDP/Amp, Carbon 48/BRP, Forest 48/Display, 2 channel speaker cable: Furutech FS Alpha 36 12AWG PCOCC Single Crystal (Douglas Connection)

    EXPERIENCE: next to nothing, but I sure enjoy audio and video MY OPINION OF THIS HOBBY: I may not be a smart man, but I know what quicksand is.
    When I was young, I was Superman but now that old age has gotten the best of me I'm only Batman
  • F1nut
    F1nut Posts: 50,753
    edited July 2012
    chiptouz wrote:
    We do like the cherry now that I have it, but I am concerned that it doesn't match my Csi-a6 and my sub. I will call polk on Monday. I am going to ask them if they would send me a CSi-a6 in cherry and let me send them back my black one.

    As soon as you realized Polk sent you the wrong color, which is printed on the side of the carton, you should have stopped right there and contacted Polk the next business day. However, you took them out of the cartons and hooked them up making them used speakers. Now, that's all fine and dandy if you plan on keeping them, but to expect Polk to exchange them now that you've used them or exchange your well used black CSi A6 for a brand new cherry colored one is ridiculous, IMO.

    The right thing to do because Karma is a ****:

    If you really want a cherry CSi A6 now, sell your black one and order the cherry. I'd bet that if you explain what happened, Polk would even give you a nice discount on a cherry center.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • ravaneli
    ravaneli Posts: 530
    edited July 2012
    chiptouz wrote: »
    Maybe. I am not sure. If I do not know what I am missing how would I know? I wish I could demo an amp and find out.

    On low volumes you are not missing anything, and don't let the crowd here tell you otherwise.
    As you turn the volume up, however, the woofers of the A7s become better served by an amp. I have tested my A7s with many amps and there is more depth in the beats with an amp (music).

    There is a separate issue that is not related to power - that is the audio signature of the A7s combined with that of the amp or receiver. The RTi A line is know to be bright. As long as you power them with anything with low distortion, they will sound bright. Some amps however distort a little of their own, sometimes reducing the relative power of the high frequencies. They pass for 'warm' sounding. Those may be a good match for the A7s, but you could do that better with an equalizer and a spectrum analyzer.
    BlueFox wrote: »
    I have found that tube based computers provide the best sound quality. ENIAC and MANIAC I offer a smooth, well defined and articulated sound unmatched by the current silicon based CPUs. :wink:
    But as in all things your perception is your reality.
  • nooshinjohn
    nooshinjohn Posts: 25,463
    edited July 2012
    ravaneli wrote: »
    On low volumes you are not missing anything, and don't let the crowd here tell you otherwise.

    This statement is simply untrue. While some receivers are better than others, and the 3808 is no slouch, there is no way that an improvement in sound would not be immediately appearant from adding a QUALITY separate amp.
    The Gear... Carver "Statement" Mono-blocks, Mcintosh C2300 Arcam AVR20, Oppo UDP-203 4K Blu-ray player, Sony XBR70x850B 4k, Polk Audio Legend L800 with height modules, L400 Center Channel Polk audio AB800 "in-wall" surrounds. Marantz MM7025 stereo amp. Simaudio Moon 680d DSD

    “When once a Republic is corrupted, there is no possibility of remedying any of the growing evils but by removing the corruption and restoring its lost principles; every other correction is either useless or a new evil.”— Thomas Jefferson
  • F1nut
    F1nut Posts: 50,753
    edited July 2012
    As long as you power them with anything with low distortion, they will sound bright. Some amps however distort a little of their own, sometimes reducing the relative power of the high frequencies. They pass for 'warm' sounding.

    How you can get so much of this hobby so wrong, so often simply boggles the mind.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • VR3
    VR3 Posts: 28,781
    edited July 2012
    That is the most incorrect, confusing statement I have read in a long time...
    - Not Tom ::::::: Any system can play Diana Krall. Only the best can play Limp Bizkit.
  • ravaneli
    ravaneli Posts: 530
    edited July 2012
    F1nut wrote: »
    How you can get so much of this hobby so wrong, so often simply boggles the mind.

    What boggles my mind is how can u have 25 frikkin thousand posts and not know some basics. It would be naive of me to expect you to suddenly understand something after all those years.

    Anywho, that's my opinion and you really don't have the expertise to put a definitive answer on these matters.
    BlueFox wrote: »
    I have found that tube based computers provide the best sound quality. ENIAC and MANIAC I offer a smooth, well defined and articulated sound unmatched by the current silicon based CPUs. :wink:
    But as in all things your perception is your reality.
  • tonyb
    tonyb Posts: 33,008
    edited July 2012
    ravaneli wrote: »
    Anywho, that's my opinion and you really don't have the expertise to put a definitive answer on these matters.

    Opinions are one thing, but to say F1NUT doesn't have the expertise.....well, lets just say he's had more amps, more sets of speakers than you've had pairs of socks in your whole lifetime.
    HT SYSTEM-
    Sony 850c 4k
    Pioneer elite vhx 21
    Sony 4k BRP
    SVS SB-2000
    Polk Sig. 20's
    Polk FX500 surrounds

    Cables-
    Acoustic zen Satori speaker cables
    Acoustic zen Matrix 2 IC's
    Wireworld eclipse 7 ic's
    Audio metallurgy ga-o digital cable

    Kitchen

    Sonos zp90
    Grant Fidelity tube dac
    B&k 1420
    lsi 9's
  • Fongolio
    Fongolio Posts: 3,516
    edited July 2012
    ravaneli wrote: »
    On low volumes you are not missing anything
    .
    Wrong. My A7's sounded good with Pioneer Elite receiver at low volume, but they sounded great (again at low volume) when I put them on a Carver TFM-25.
    SDA-1C (full mods)
    Carver TFM-55
    NAD 1130 Pre-amp
    Rega Planar 3 TT/Shelter 501 MkII
    The Clamp
    Revox A77 Mk IV Dolby reel to reel
    Thorens TD160/Mission 774 arm/Stanton 881S Shibata
    Nakamichi CR7 Cassette Deck
    Rotel RCD-855 with modified tube output stage
    Cambridge Audio DACmagic Plus
    ADC Soundshaper 3 EQ
    Ben's IC's
    Nitty Gritty 1.5FI RCM
  • ravaneli
    ravaneli Posts: 530
    edited July 2012
    Fongolio wrote: »
    Wrong. My A7's sounded good with Pioneer Elite receiver at low volume, but they sounded great (again at low volume) when I put them on a Carver TFM-25.
    sssssssuuuuuuuure : )
    BlueFox wrote: »
    I have found that tube based computers provide the best sound quality. ENIAC and MANIAC I offer a smooth, well defined and articulated sound unmatched by the current silicon based CPUs. :wink:
    But as in all things your perception is your reality.
  • F1nut
    F1nut Posts: 50,753
    edited July 2012
    ravaneli wrote: »
    What boggles my mind is how can u have 25 frikkin thousand posts and not know some basics. It would be naive of me to expect you to suddenly understand something after all those years.

    Anywho, that's my opinion and you really don't have the expertise to put a definitive answer on these matters.

    Says the guy, that so far, hasn't got one thing right about this hobby. Hilarious!
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."


    President of Club Polk

  • chiptouz
    chiptouz Posts: 152
    edited July 2012
    F1nut wrote: »
    As soon as you realized Polk sent you the wrong color, which is printed on the side of the carton, you should have stopped right there and contacted Polk the next business day. However, you took them out of the cartons and hooked them up making them used speakers. Now, that's all fine and dandy if you plan on keeping them, but to expect Polk to exchange them now that you've used them or exchange your well used black CSi A6 for a brand new cherry colored one is ridiculous, IMO.

    The right thing to do because Karma is a ****:

    If you really want a cherry CSi A6 now, sell your black one and order the cherry. I'd bet that if you explain what happened, Polk would even give you a nice discount on a cherry center.

    F1nut,

    I agree with you 100%.

    Too bad my wife did not know that I ordered black and opened the first box before I oculd even tell her to stop. She was being awesome and help me out. Once I saw them and my wife saw them we both liked them. Now. It is not my responsibility to qa/qc check what goes out of polks factory. It is theirs. Now I could have not opened them and sent them back only to have polk ssend me the new ones. I called polk today and they were awesome. They volunteered to send me a cherry enclosure for my csi-a6. I have to remove the guts and all else from the black cabinet and put in the cherry one. We both agreed that this was a win win for both parties. I am very happy with the solution and so is polk. IMHO they took care of me and just builds my loyalty that much more.
    Sharp LC-80uq17u
    Denon 4520ci Receiver
    OPPO BDP-203 Blu-Ray Disc Player
    Monster HTS 3600
    Polk RTi-a7 (fronts)
    Polk CSi-a6 (Center)
    Polk TC-60i (Rear & Surround Rear)
    HSU Research VTF3-MK4 (Sub)
    Logitech Harmony elite (Remote)
  • B Run
    B Run Posts: 1,888
    edited July 2012
    chiptouz wrote: »
    I called polk today and they were awesome. They volunteered to send me a cherry enclosure for my csi-a6. I have to remove the guts and all else from the black cabinet and put in the cherry one. We both agreed that this was a win win for both parties. I am very happy with the solution and so is polk. IMHO they took care of me and just builds my loyalty that much more.

    Glad to hear, sounds like a fair deal for everyone.
  • txcoastal1
    txcoastal1 Posts: 13,328
    edited July 2012
    Congrats...Now 100% green light, bust'em open and lettem rip
    2-channel: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures
    Desktop rig: LSi7, Polk 110sub, Dayens Ampino amp, W4S DAC/pre, Sonos, JRiver
    Gear on standby: Melody 101 tube pre, Unison Research Simply Italy Integrated
    Gone to new homes: (Matt Polk's)Threshold Stasis SA12e monoblocks, Pass XA30.5 amp, Usher MD2 speakers, Dynaudio C4 platinum speakers, Modwright LS100 (voltz), Simaudio 780D DAC

    erat interfectorem cesar et **** dictatorem dicere a