Loud clicking when changing channels on SurroundBar 3000

seppolk
seppolk Posts: 1
edited March 2012 in Troubleshooting
We purchased a SurroundBar 3000 for my parents for Christmas. I hooked everything up according to instructions directly to their new LG HDTV.

The problem: when they change channels, typically on HD channels, they get a loud "click," and sometimes lose the sound for second. They already contacted customer service, sent the bar in for service, and received it back. The clicking seems a little better, but it is still there.

Anyone know of some obvious things I could try? (they are elderly, non-technical and in another city...so I have to make any changes next time I go there.)
Post edited by seppolk on
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Comments

  • thsmith
    thsmith Posts: 6,082
    edited March 2012
    Sorry, do not know the product but give Polk CS a call and talk directly to them. Good luck.
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited March 2012
    Hello,
    That's a very unusual situation, to say the least. Is there a way your parents could try connecting the SurroundBar, as a test, to either the digital audio out of their DVD player? Or, maybe a cable set top box or satellite dish receiver? This would help narrow down what is causing the problem.
    Regards, Ken
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  • tommyt21
    tommyt21 Posts: 685
    edited March 2012
    Lg has issues with the sound output from there TV's. Can you hook the sound bar directly into a reciever or the cable box if thats there only sound source? I dont think its your sound bar.
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