Soundbar4000 scratching/static sound need help

Kochiman

Hi,
Just received Soundbar 4000, turned it on and there's a static-scratching sound appeared. I don?t know what I?m doing wrong. I have the optical cable in soundbar and to the cable box. Should I try something else? That sound is very LOUD and I?m almost afraid to turn it on. Happens only when turning on. My set up is very simple, cable box, HDMI cable to TV. If anyone else experienced this or has a solution let me know.
thank you.

disneyjoe7

Are you in a DTS mode, and not DDII mode?

Kochiman

thank you disneyjoe7, how can i tell if im in DTS or DDII mode? sorry.

disneyjoe7

Can in the menu's of the DVD player, assume you're using a DVD.

Kochiman

DVD not hooked up. only cable box with HDMI to tv. i have optical in BAR and to cable box. is this the correct setup? should i hook it to tv? that sound is very LOUD when i turn it on.

disneyjoe7

Koch,

Is there an optical output on the TV? If so move the optical cable to this, and turn off internal speakers in the tv via menu.


Hope that helps.

Steve

Kochiman

thanks steve, yes, there is an optical output on tv. i will try this. will remove tv speakers from tv too.

Serendipity

I would try changing your cable box audio output to 2 channel PCM and see if the issue persists.

Kochiman

thanks steve, i now have the optical into tv but get no sound. sorry about this. thought this is a simple process.....

thanks serendipity, for your input. on my cable box where can i find audio output?

Serendipity

You need to go into the audio options menu of your cable box and make sure the setting is correct.