PSW 10 amplifier not working

Hexen2006
Hexen2006 Posts: 2
edited January 2012 in Troubleshooting
Hi

The amplifier on my subwoofer PSW10 is not turning on (the LED indicator is not showing any color) I tried several outlets with no success, then I consulted a forum in here: (http://www.polkaudio.com/forums/showthread.php?76980-PSW10-Blown-Fuse), and went ahead and replaced a blown fuse, not success either as the new fuse blew up too?

I know I?m within the 3 year warranty period, I have all paper work needed (user manuals, warranty and Amazon invoices) what to do? Should I ask for a new amplifier to be shipped to me? Or do I need to ship the damaged amplifier to Polk?, here is the catch I'm in Mexico, but I have a physical address in Texas. so I can ship and receive stuff in the US.

Any ideas or help will be greatly appreciated.
Post edited by Hexen2006 on
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited January 2012
    Hello,
    The best approach would be to remove the bass amplifier, package it up and send it to: Polk Audio Factory Service, 1 Viper Way, Vista, CA. 92081. Include a short note giving them your name, address, daytime telephone number and a copy of your sales receipt. I would suggest using your US address. To remove the amp, just take out the screws and pull the complete amp away from the cabinet. You'll see two wires that go to the woofer, they have metal clips on them and can be pulled from the woofer's terminals. Polk's service guys will take care of it under warranty.
    Regards, ken
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  • Hexen2006
    Hexen2006 Posts: 2
    edited January 2012
    Hi Ken,

    I packed the PSW10 amplifier last night, wrapped the amplifier on bubble wrap and put it inside a cardboard box with plenty of foam “peanuts”, I have included on it a Note with my Name, my US shipping address, my mexican mobile number and my skype and whatsapp ID’s, I also included the description of the problem, the copy of the amazon Invoice and the shipping instructions from you

    I also wrote all my email addresses to be contacted if they are unable to call my mobile.

    I still have 1 question, How will I know the repair/replacement status?

    As soon as I have the tracking number / guide who should I contact for attention (following up)?

    Thanks
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited January 2012
    Hi Hexen,
    Very good, I'm sure they'll take care of it for you. Once a few days have passed you can call 1-800-377-7655 for an update, they can use your last name for reference. But, it might take a day or two after its been received for it to be logged in.
    Take care, Ken
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