Arrived with damaged speaker grill

bscottberg
bscottberg Posts: 1
edited December 2011 in Troubleshooting
I just purchased a set of monitor 60s online from NewEgg.com and one arrived with a dent in the back edge and the speaker grill smashed. Their RMA policy requires the customer to pay for the return shipment. So before I spend $50 shipping this back for a replacement I wanted to know if I can get a replacement grill direct from polk either under warranty or as a separate purchase for less than the cost to ship. Also I am curious if should be concerned about problems with the speaker performance down the road assuming it took a blow during shipping. It looks just like the side back edge of the left side panel was dented in. I don't see any sort of a crack or gap where the side and back panels meet.
Post edited by bscottberg on
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  • mdaudioguy
    mdaudioguy Posts: 5,165
    edited December 2011
    Call them on Monday. Ask all of your questions, and I'm sure you'll be satisfied.

    Customer Service & Tech Support: polkcs@polkaudio.com
    1-800-377-POLK (7655)
    9AM-5:30PM EST Mon-Fri
    (410) 764-5470 FAX
    International +1-410-358-3600
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  • F1nut
    F1nut Posts: 50,551
    edited December 2011
    Closed Monday, call Tuesday, but really you should get the replacement from NewEgg.com.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • Glowrdr
    Glowrdr Posts: 1,103
    edited December 2011
    I know that's newegg's policy, but I've called them out on it, and they've always provided me with a return label.

    I would try and contact Polk first, and if that is unsucessful - chat with a NewEgg CSR and I am sure you will be taken good care of. If you're going to have a problem, I'd say you are dealing with 2 of the best companies you could be.
    65" Sony X900 (XBR-65X900E)
    Pioneer Elite SC-37
    Polk Monitor 70's (2)
    Polk Monitor 40's (4)
    Polk Monitor CS2
    Polk DSW Pro 660wi
    Oppo BDP-93
    Squeezebox Duet
    Belkin PureAV PF60
    Dish Network "The Hoppa"
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  • drumminman
    drumminman Posts: 3,396
    edited December 2011
    bscottberg wrote: »
    I just purchased a set of monitor 60s online from NewEgg.com and one arrived with a dent in the back edge and the speaker grill smashed. Their RMA policy requires the customer to pay for the return shipment. So before I spend $50 shipping this back for a replacement I wanted to know if I can get a replacement grill direct from polk either under warranty or as a separate purchase for less than the cost to ship. Also I am curious if should be concerned about problems with the speaker performance down the road assuming it took a blow during shipping. It looks just like the side back edge of the left side panel was dented in. I don't see any sort of a crack or gap where the side and back panels meet.

    My take: if the speaker suffered the kind of impact that broke the grill and dented the back edge, through the shipping container, I would return it. Who knows what kind of hidden damage might have occurred. I'll bet if youlean on Newegg they'll make it right at no cost to you.
    "Science is suppose to explain observations not dismiss them as impossible" - Norm on AA; 2.3TL's w/sonicaps/mills/jantzen inductors, Gimpod's boards, Lg Solen SDA inductors, RD-0198's, MW's dynamatted, Armaflex speaker gaskets, H-nuts, brass spikes, Cardas CCGR BP's, upgraded IC Cable, Black Hole Damping Sheet strips, interior of cabinets sealed with Loctite Power Grab, AI-1 interface with 1000VA A-L transformer
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