PFB wins the PS3 battle against Sony

polkfarmboy

So I just got off the phone today with a big wig at Sony who said to me "we are sending you out a box and will be fixing your PS3 as a gesture of good will" lol so here is the story
.......

I was sitting minding own business watching a cheesy asian action movie on netdix via the ps3 when all of a sudden there is a beep and my ps3 is dead as 8 track

I just payed sony $100 back in march and they sent me out a new unit because my ps3 was out of warranty by 3 weeks when it broke down .So I received a fixed up ps3 and it broke down again in may with the yellow light of death right before the 90 day warranty they issue expired .Well they sent me a new unit and it broke down again last week and it really pissed me off

I called the service center where I talked to diff people for nearly 2 hours on the phone with no resolve .They said they dont know what repairs get done and the could not and will not provide me with any info regarding the repair process .This craps happened to me friends and sony just wont fix it .They informed me the best they could do was give me a free sony game that has been out longer than 2 month if I pay $100 for another fix with a 90 day warranty.

I filed complaints with every organisation I could find and the ones that came through for me was the better business bureau BBB. The sony rep called saying how sorry he was and could not believe this had happened and it hardly ever happens ?( check out youtube) The reps on the phone were just saying sorry nothing we can do apart from fix it again for $100

So many gamers out there who just accept that they have to pay the cash when all you gota do is take some action and write some letter saying your not willing to accept BS and pay for something thats there fault .Sony has had an estimated 140000 units through its service center for $100 fixes so they are making big money from there shady ps3's over heating. The main problem is the thermal paste being incorrectly applied to the dual processors


SONY / 0

PFB / 1:cheesygrin:

cstmar01

its nothing new. Xbox also breaks down and happens a lot more than PS3's break down. Yeah it sucks that they are making you pay a 100 bucks but if its out of warranty then its out of warranty. There's a period of time on them for a reason.

I would rather pay 100 bucks then what I had to do with my xbox. I got a refurb unit back after mine got the RROD. Then after the warranty period ended the optical drive went out. Would have cost me about 200 bucks to send it to them and have fixed and they wouldn't do crap. So I ended up buying a new unit.

Also I would highly doubt a "big wig" called you. Normally there is a special section in their call center that handles BBB complaints. And just because they are going to fix it this time doesn't mean they are going to do the same again. Also if you have a ton of problems and keep coming back it can also be seen as a user error as I've only known 1 other person who has a PS3 fail on them.

EndersShadow

cstmar01 wrote: »

its nothing new. Xbox also breaks down and happens a lot more than PS3's break down. Yeah it sucks that they are making you pay a 100 bucks but if its out of warranty then its out of warranty. There's a period of time on them for a reason.

Yup, I thought my 360 was having issues when it turned out it was my AVR. But my uncle has had a couple go out on him.

cstmar01 wrote: »

Also I would highly doubt a "big wig" called you. Normally there is a special section in their call center that handles BBB complaints. And just because they are going to fix it this time doesn't mean they are going to do the same again.

Yup I agree. I used to be one of those "big wig's" at a telecommunications firm lol.... and I wasnt anywhere near important......

cstmar01 wrote: »

Also if you have a ton of problems and keep coming back it can also be seen as a user error as I've only known 1 other person who has a PS3 fail on them.

PFB I could easily poke fun at you here but I wont. I will suggest however you possibly look at the power brick for your PS3 (if it has one) if not look at your electrical outlet and possibly get decent surge protector/voltage regulation unit like the H15 so as to possibly save yourself some trouble later on.

I know my uncle had one of his 360's go bad and the new one they sent out wasnt working well. Turns out his power brick was bad and that fixed his situation..... Not familiar if the PS3 has an external power brick or not as I dont own one....

polkfarmboy

PS3 just has a cord and the old ones draw more power. I have it hooked up to a panamax so its all good on there .When I say big wigs its a figure of speach not the owner of sony. and I spoke to the highest person on the ladder and he told me that anyone above him had to be contacted by written letter .

I never had to pay $100 cstmar ? The will do it for free even though its beyond the warranty

cstmar01

Yeah I understood that. However if you have another go out on you I highly doubt you will get off not paying again.

They put a warranty for x amount of time on products for a reason. Anything beyond that is a customer service and is an exception to the rule. You bitched enough and got them to make an exception. Your complaint won't get very far if they have a written policy regarding warranty period (which they do) and if your complaining about an issue outside of it.

It wouldn't stand a chance in court and half the time the BBB doesn't do much if those rules and regs are written out and followed. If the company followed their policy there is nothing more that can/will normally be done.

IMO if you bought a product, had it fail outside the warranty period, and then **** to a company to fix it, and they don't there shouldn't be any complaining as you agreed to the terms and conditions upon purchase.

If you don't like it then buy a different system, or just don't buy one all together. You state they have a 140K units moving thru a service center. How do you know this for fact? how do you know they all have the same exact issue as you?

you don't. Also did you figure out the failure rate? such as take the # of total units sold and figure it out? 140K seems like a high number but if you figure they are selling several system a day for how many years its been put out, the number isn't as large as you think.

Also I'm glad to see you should get special treatment because you had a product go bad. Your first PS3 was out of warranty and so was your 3rd. They did as promise on your 2nd which you stated went bad in the warranty period and you got another one.

I really don't see your issue seeing you agreed to the terms when you bought the product. I also dont' see why you should get special treatment because your unit failed outside warranty and you called to complain. Sony legally didn't have to do crap but you must think your special enough to get treated better than others who have had possibly the same problem.

You merely worked the system and complained. Good for you, want a prize now? Are you going to do anything for the others that have the same problem and won't get the treatment? I would highly doubt you will.

rebuy

Not busting your knuts but I have never seen anyone with more trouble with electronics.
I'd be afraid to loan you my watch...:cool:

jbooker82

So the score is

PFB 1-1
Sony 0-1
Emotiva 1-0

Outfitter03

Upstatemax

I have had two PS3's fail...

On the first one the Blu-Ray drive failed and the second one started to have a terrible static noise. Both were covered under my extended warranty. If the refurbished unit I have now goes, I'll be forking over $300 for a new one.

cstmar01

Oh and ps with the BBB a company normally HAS to respond even if they are not at fault. I've delt with several complaints thru them and most are a huge waste of time and happen simply because people don't follow the rules and think they should get an exception made just for them.

polkfarmboy

OK Cstmar I get the point ... Your happy for no one that has electronics go bad outa warranty and the ps3 breaking down is the users fault

Upstatemax wrote: »

I have had two PS3's fail...

On the first one the Blu-Ray drive failed and the second one started to have a terrible static noise. Both were covered under my extended warranty. If the refurbished unit I have now goes, I'll be forking over $300 for a new one.

Well upstatemax I will now be receiving my 7 th playstation since I bought it originally with the (thank goodness) 3 year extended warranty plan. If your ps3 goes out that you have received then fight em by writing letters to BBB because they wont do crap for you over the phone

cstmar01

No, but I hate when people buy something, are given the conditions, and then think hey should be treated special because something happened outside of the standard warranty period. I had an iPod fail on me after owning it for a couple years. It was out of warranty so i guess I should **** at apple to get a new one.

It sucks to have electronics fail. But it happens and IMO if you don't like the warranty period then don't buy it. Bitching to the BBB is annoying because it doesn't solve ****.

How about this whatever you do for a job I'm going to complain and say I want a refund/new product/ some refund after any type of service agreement period because I should get treated better than everyone else. Oh and then I'm going to write a bunch of letters that you have to respond back to by law so that I can get my way.

You act like a spoiled child and think you should get special treatment. Grow up

Toolfan66

Hummm Makes me glad I'm not a gamer!!

polkfarmboy

cstmar01 wrote: »

It sucks to have electronics fail. But it happens and IMO if you don't like the warranty period then don't buy it. Bitching to the BBB is annoying because it doesn't solve ****.

You act like a spoiled child and think you should get special treatment. Grow up

Errrmm there is only one child typing here at the moment .Electronics video game units fail because of the metal they use inside the machine .Back with the old ps2 and xbox the machines never suffered from overheating as much because they used alot of lead inside them but now with today's environment issues they stay away from it so the units have a higher fail rate

FYI bitching to the better business bureau got me a new PS3 free of charge

The whole point of this thread is to complain to the BBB and alike to get a free PS3 because its not our fault that they break !! The reason they break is a design flaw because Sony and Xbox did everything they could to get the product out on the shelfs first .I have had my new xbox running for longer than the ps3 and its perfect because its a new design ..... just like the ps3 slim

cstmar01

Once again you prove my point. Complain until you get your way. If you've had 7 of them IMO there is something very wrong with possibly the user. All my friends have replaced their xbox once. None of us have replaced out ps3s.

polkfarmboy

Well I had 5 xboxes

My grandma has a car thats she's only fixed one time since 1960 and all her friends have had to buy new cars? Did I mention she wears a diaper and cant see 2 feet in front of her ?

Here is the problem, the machines cant take the heat from hardcore gaming sessions. If this is my fault with overheating the ps3 then why has my xbox not failed because I play that too ?

You sound like a tard right now and thats coming from me lol so go have a nice glass of milk and sit down and rub your knee's

TouchOfEvil

This thread reminds me once again i'm so happy i'm not PFB.

cstmar01

Really? I sound like I'm mentally retarded?

Do you even read what you type? Why do you deserve a new ps3? Again you agreed to their warranty when you purchased the unit. It failed outside of that time and the company has no legal obligation to give you a new unit.

You then state you posted this so others will complain enough and get something for free.

Second you never proved that all the units or this unit failed due to the manufactures defect. I would highly highly doubt they did.

You also claim high failure rate stating 140k units in for repair. You never claimed where you gotthe info, what the age of the units are, if these are under warranty repairs or the number of units moved vs units in for repair.

You have proved nothing besides if you **** enough you'll get you way. That is being a child rather than understanding you agreed to the company's terms when you bought the product.

Sorry but you are in the wrong. Now you state it's due to bad manufacturing. Once again prove it. The burden is on you to show it really is their fault. If it's due to stricter law so they have to compromise some parts then there are other issues.

Sucks that you can't bother to see that others have similar issues and they don't cry until they get something for free. I still don't get why you think you deserve it more than the next person that had a problem maybe worse than yours.

polkfarmboy

Well the person before me just lay face down on the carpet and let sony have their way. Me? I stood up and fought for my consumer rights and claimed what was rightfully mine ......... a new PS3

I do not have to prove that gaming consoles overheat any more than you have to prove they do overheat . Just google the word reflow and youl soon get in the know

Like I said ... my xbox (new model) is older than the ps3 and get plugged into the panamax and its never broken down once but the ps3 has???? See a pattern with that ?

Lets go back to the start...After the ps3 went out of warranty I had to pay $100 for a ps3 that lasted less than 3 months because it broke down in the shifty 90 warranty ..isnt that od? So they sent a replacement for that and guess what ...... it failed in just under 5 month sooooooooooooooooooooooooooooo ....... I complained and now I get a new one for free

cstmar01

How is the world is it "rightfully yours"? Seriously?

I also love how to compare it to rape.

Again you WERE OUT OF WARRANTY! SONY HAD NO OBLIGATION TO GIVE YOU A NEW PS3!

So you had no rights. You bitched until you got your way. Same thing a 5 year old does. If you really have an issue with Sony then start a class action law suit and prove they have put out bad products.

And first you claim 3 ps3 affected then 7 total and now back to 3. 2 of them out of warranty.

TECHNOKID

cstmar01 wrote: »

Yeah I understood that. However if you have another go out on you I highly doubt you will get off not paying again.

They put a warranty for x amount of time on products for a reason. Anything beyond that is a customer service and is an exception to the rule. You bitched enough and got them to make an exception. Your complaint won't get very far if they have a written policy regarding warranty period (which they do) and if your complaining about an issue outside of it.

It wouldn't stand a chance in court and half the time the BBB doesn't do much if those rules and regs are written out and followed. If the company followed their policy there is nothing more that can/will normally be done.

IMO if you bought a product, had it fail outside the warranty period, and then **** to a company to fix it, and they don't there shouldn't be any complaining as you agreed to the terms and conditions upon purchase.

If you don't like it then buy a different system, or just don't buy one all together. You state they have a 140K units moving thru a service center. How do you know this for fact? how do you know they all have the same exact issue as you?

you don't. Also did you figure out the failure rate? such as take the # of total units sold and figure it out? 140K seems like a high number but if you figure they are selling several system a day for how many years its been put out, the number isn't as large as you think.

Also I'm glad to see you should get special treatment because you had a product go bad. Your first PS3 was out of warranty and so was your 3rd. They did as promise on your 2nd which you stated went bad in the warranty period and you got another one.

I really don't see your issue seeing you agreed to the terms when you bought the product. I also dont' see why you should get special treatment because your unit failed outside warranty and you called to complain. Sony legally didn't have to do crap but you must think your special enough to get treated better than others who have had possibly the same problem.

You merely worked the system and complained. Good for you, want a prize now? Are you going to do anything for the others that have the same problem and won't get the treatment? I would highly doubt you will.

I guess the USA does not have any law to protect its citizens against pre-mature failure of goods (some that is and will be seen a whole lot more with the cheap manufacturing coming from oversea nowadays). Despite the typical 1 year of warranty for most products there is some minimal life span expectancy for products that are recognized by many countries. Fact that the US doesn't seem to have such law in place to protect its citizens against such, IMHO PFB did the right thing by going through the BBB. Sony took care of the problem because of the nick such would do to the company (if this were isolated, they wouldn?t care less). From my personnel knowledge/experience, many companies will not care a bit about your claim being justified or not until it does get to BBB. Why do they care then? IMHO, simply because they know they are caught dead wrong and they benefit from clearing the problem ASAP to avoid consumers to ever realize how many units are actually faulty. Fact is, so many people like you that simply take for granted that after their 1 year warranty is over that they should simply go out and buy new again or even WORSE, WASTE money on EXTENDED WARRANTY racket. Those people are actually the people that keep the failure stats/rates to a false low and the actual truth unknown. IMHO, if the majority of people were to go through their BBB, you would surely be very surprised that the failure is actually much higher then what you believe they are. IMHO, PFB did the right thing and it paid him off. No reason for whoever that is not clever enough to do so to be all worked up!

http://answers.yahoo.com/question/index?qid=20090107201122AAl6sEE

Any tangible commodity purchased by households to satisfy their wants and needs. Consumer goods may be durable or nondurable. Durable goods (e.g., autos, furniture, and appliances) have a significant life span, often defined as three years or more, and consumption is spread over this span. Nondurable goods (e.g., food, clothing, and gasoline) are purchased for immediate or almost immediate consumption and have a life span ranging from minutes to three years.

Well, I do believe the PS3 to be in the category of durable goods which should have a minimum of 3 years lifespan, don't you?

Read more: http://www.answers.com/topic/consumer-goods#ixzz1d574v36y

rebuy wrote: »

Not busting your knuts but I have never seen anyone with more trouble with electronics.
I'd be afraid to loan you my watch...:cool:

That sort of statement I however fully agree with and it really gets me to wonder about how PFB treats his goods (Emotiva, Screens, Speakers, PS3 and so on?)! :frown:

No, but I hate when people buy something, are given the conditions, and then think hey should be treated special because something happened outside of the standard warranty period. I had an iPod fail on me after owning it for a couple years. It was out of warranty so i guess I should **** at apple to get a new one.

Hum, well I hate manufacturers that built some to last slightly over their warranty so they can nail you again! A lot more than you can think of, goods use to last a lot longer than it does nowadays and trust me, with todays technology it should last even longer however, that doesn't make for great economy, does it? You are I believe aware of the expression "throw away technology erra"? Well, if you just "sheep" with the manufacturer 1 year waaranty and do not fight for goods lifespan your life will be to work getting the rich richer. Start thinking about the lifespan you should expect for what you pay for, the PS3 is not the typical $ store item or the typical cheap low priced copy item you will only find at Walmart (get what you pay for type item). Even after a few years on the market, the PS3 are still at a good price point! If Sony wants their PS3 to be treated as throw away technology after their 1 year warranty, they should adjust the pricing accordingly (if you get what you pay for, the PS3 should be priced tagged accordingly = low priced throw away technology!).

polkfarmboy

Thanks Technokid for the supportive and rational post

So once again I urge anyone reading this that has a broken PS3 with the YLOD (yellow light of death) to stand up for your consumer right and get a free ps3 and dont get sony rich from selling you defective goods

cstmar01 ..... have you now changed your mind ?

cstmar01

Once again. There is nothing from pfb that shows this was caused due to a manufacturer defect nor are any numbers provided.

As I stated befor when you make a complaint thru the BBB they require the company to respond within a certain amount of time and doesn't matter if they are right or wrong.

As a consumer you also purchase an item and are agreeing to the terms and conditions set forth. I don't believe a ps3 would have the same classification as furniture as it is a luxury good and electronics tend to see short life span in general.

Pfb thinks he deserves a new one because it failed outside of the warranty. Once again just because it failed outside the warranty doesn't mean the manuf. Is to blame as well he has proven he doesn't have a good track recorded and it's very hard to believe that he had 7 of them all fail due to the same prob.

Also i really really hate anything taken from a yahoo answers or wiki site. Sorry but it's not reliable and a poor source of info.

EndersShadow

Dude, no offense but if it cant take your "hardcore gaming sessions" maybe lay off the coke.

No game console is setup to NOT handle such sessions. Hell I have a v1 Xbox 360 that is prone to RROD. I played Halo Reach everyday for a month straight for 8 hours while recovering from surgery and never once did my 360 buckle at all.

Your one of those folks I friggin hate. You milk the system thinking it owes you something. Its a constant theme in all your posts. Something happens, it cant be YOUR fault so its gotta be the manufactures problem and they MUST make it right....

But you entertain me so I wont bozo you yet....

cstmar01

Pfb you have a lot to learn. I'm done and it's not worth my time to argue with two idiots now.

polkfarmboy

Well cstmar01 its nice to know you think we are idiots and that everythings the users fault and everyone across the US is just magically making the PS3 breakdown with overheating .Your right we are idiots and should just pay more money and take what ever is given

As to the question about what if my unit fails again after 3 months? Its not going to because its not in their best interest to send me another console that has been reflowed like the previous 2 . Read the post above and youl see that I said that sony will not provide you with any of the repair process information .Doesnt that sound weird ? What if you send a car into a garage and they wont tell you how they fixed it and only that you pay this amount ? Would you just take their word for it?

I think if anyone thinks I broke thisneed to go check out the reflow process because all they do is get a heat gun and melt the solder back into the psb .The reason the solder fails is because contact between the heat sinks and processing chips has failed .You can apply some thermal artic silver to the processors and reconnect the heatsinks once you have done a reflow

cnh

How much 'use' do you guys have on those PS3s? Mine is over four years old and I've 'never' had one problem with it, of course it's really not in heavy use, just blu-rays and some weekend gaming by my daughter.

I thought that it was pretty difficult to bring down the older 'fat' PS3s unless you 'really', really gamed!

Oh well, my fingers are, indeed crossed...but I fully expect a few more years out of this unit; it's solid.

cnh

Upstatemax

I don't understand why I would buy a PS3 over three years ago and if another one fails that's well out of even my extended warranty, I would fight them over it...

Sony kept me up and running for over three years, if this one goes I'm not going to waste my time and the time of anyone at Sony for a free one. I'll just buy a new one, with a new extended warranty...

For the amount of time my family uses the PS3 in my house between games, movies, Hulu Plus, music... It has more than paid for itself. Hell, the Hulu Plus app I can use now paid for the PS3 in a few months since I was able to drop cable.

I will feel zero ill will toward Sony when I have to drop the $$$ on a replacement someday.

WilliamM2

What's all this about? He paid $100 to have it fixed, only to have it fail twice more in a short period of time. That really is unacceptable, and you would all be complaining if it happened to you.

There are plenty of members here that you would all be congratulating if they got Sony to fix their problem for free. So transparent...

TECHNOKID

Keiko wrote: »

Anyone else notice the pattern and high failure rate of pfb's gear?



:rolleyes:

ROTFLMAO!

Now PFB don't get carried away, why do you think anyone should change their mind on my personal opinion? Now here is some of interest to you, I would hope the PS3 has improved since this 2009 thread; http://www.gamespot.com/forums/topic/26933520 but even then, according to the OP of this thread the PS3 seems to be doing great (overall within the minimal lifespan that expected from such product) when compared to other products (all from the throw away technology erra). Now, good points from cstmar01; 1. can you back-up your claim on those 140,000 units (just provide link to the source) and 2. Do you really think 140,000 units to be that significant when considering the amount of years the PS3 has been out and the actual amount that were sold across the globe?

IMHO, we are in an era were goods are paid top dollar but do not last long compared to priced paid however, for the new generation, it seems to be acceptable/satisfactory (probably what they are used to and never seen any different).

WilliamM2

Still living off your wife's unemployment Keiko? Get a job.