Popping sound and static cant use 3000

Boddington
Boddington Posts: 3
edited April 2011 in Troubleshooting
Hi
Purchased this Surround bar 3000 speaker system approx 6 months ago. After some difficulties with another brand. Now I am not able to use the speaker system. I have a Samsung plasma 50" and I have the speaker connected by digital optical, of course the sub woofer wireless. I have changed the channel id from 1 -2- 3 -4 on both and unplugged and reset both but still static and popping. I have contacted Customer service a few days ago but no reply.
I dont have the original box and I'm sure that the receipt is no longer findable.
I had hoped that by purchasing a better brand and more expensive I would get some help but Its a bit disappointing. Any help appreciated. Please
Post edited by Boddington on
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Comments

  • dougr
    dougr Posts: 124
    edited April 2011
    Same problem with both brands? Dirty pot on AVR? excessive heat above fireplace? need more details!
    ______________________________________________
    RT16 x4, LS/fx x2, CS350 x1, HK247, B&K av5000, B&K avp-2030, pio bdp-51fd, InFocus X10 and a $13 sheet of doable :)
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  • Boddington
    Boddington Posts: 3
    edited April 2011
    dougr wrote: »
    Same problem with both brands? Dirty pot on AVR? excessive heat above fireplace? need more details!

    Surround speaker sits on wooden mantle , no fireplace, going to give polk audio a phone call today. Thanks for your reply.
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  • dougr
    dougr Posts: 124
    edited April 2011
    good luck... didn't notice you were connected digital (no dirty pot issue there), although, if you got the same behavior from the other brand, I would suspect something upstream of the SB. Was it the same behavior?
    ______________________________________________
    RT16 x4, LS/fx x2, CS350 x1, HK247, B&K av5000, B&K avp-2030, pio bdp-51fd, InFocus X10 and a $13 sheet of doable :)
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  • Boddington
    Boddington Posts: 3
    edited April 2011
    Just spoke to Customer service and got a quick response, possibly the amp so I will take it in to get it replaced.
    Excellent service. Thank you
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