Can Jolida.net be trusted

2

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  • Loud & Clear
    Loud & Clear Posts: 1,538
    edited February 2011
    I have the 801S running a pair of SRS2. I used to use their 1501A with the same SRS2. Yes, to my knowledge all of their integrateds are common ground. Marc can be reached at info@jolida.net and was always very eager to answer my questions.

    Two Channel Setup:

    Speakers: Wharfedale Opus 2-3
    Integrated Amp: Krell S-300i
    DAC: Arcam irDac
    Source: iMac
    Remote Control: iPad Mini

    3.2 Home Theater Setup:

    Fronts: Klipsch RP-160M
    Center: Klipsch RP-160M
    Subwoofer: SVS PB12NSD (X 2)
    AVR: Yamaha Aventage RX-A2030
    Blu Ray: Sony BDP-S790
    TV Source: DirecTV Genie
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  • Mike Reeter
    Mike Reeter Posts: 4,315
    edited February 2011
    Loud & Clear wrote: »
    I have the 801S running a pair of SRS2. I used to use their 1501A with the same SRS2. Yes, to my knowledge all of their integrateds are common ground. Marc can be reached at info@jolida.net and was always very eager to answer my questions.

    Thanks,I sent an e-mail yesterday...waiting for a reply.
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  • Loud & Clear
    Loud & Clear Posts: 1,538
    edited February 2011
    Las, I thought that the 1501A sounded quite good with pin/blade (6 ohm) SRS2. I wish the damn thing had been remote controlled.

    Interestingly, Jolida.net is now listing their new 1501S (remote controlled) as having double the wattage at 4 ohms, going from 100w to 200w. If you're running 4 ohm speakers, what a cheap way to get a tube preamp, 200 watt solid state power amp, and a remote control to run it all. Awesome.

    Two Channel Setup:

    Speakers: Wharfedale Opus 2-3
    Integrated Amp: Krell S-300i
    DAC: Arcam irDac
    Source: iMac
    Remote Control: iPad Mini

    3.2 Home Theater Setup:

    Fronts: Klipsch RP-160M
    Center: Klipsch RP-160M
    Subwoofer: SVS PB12NSD (X 2)
    AVR: Yamaha Aventage RX-A2030
    Blu Ray: Sony BDP-S790
    TV Source: DirecTV Genie
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  • F1nut
    F1nut Posts: 51,700
    edited February 2011
    jbooker82 wrote: »
    I guess not nessessarly fishy but it seems like they try to hide some thing when they have 2 seperate web sites, phone numbers, addresses, free msn email address all for the same place of business.

    They have the exact same address at
    10820 Guilford Road, Suite 209
    Annapolis Junction, MD 20701

    They have different emails and phone numbers because they are two separate business entities within the same building. One is the manufacturer and importer of Jolida products, the other is the retailer of many different brands of audio gear. There's nothing unusual about that.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • acmf74
    acmf74 Posts: 937
    edited February 2011
    Interesting link on Audio Asylum

    http://www.audioasylum.com/audio/general/messages/58/584432.html
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  • Mike Reeter
    Mike Reeter Posts: 4,315
    edited February 2011
    I can't say whether Jolida.net is to be trusted or not...there seems to have been several members here who have had very good luck with their purchase from .net and are elated about their product.

    I was ready to pull the trigger on a JD505 Integrated Amp,but I was getting very flustrated with the time it was taking to receive a reply from my questions via email...days on end.

    When I went to buy,I was sent an paypal invoice,two days later for a JD303,not the 505...I just threw in the towel and decided to go a different route.

    I'm not calling foul or bitchin' about the service,in my case,it just didn't work out.
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  • cnh
    cnh Posts: 13,284
    edited February 2011
    One more time, we have plenty of information on this under my handle. I was at Jolida China last year. .net, that is. As I mentioned in another post. BEFORE this suit ALL PRODUCT with the Jolida name. That means ANYTHING any of you own before the suit. Was made at the .net facility, designed and engineered there. And the American distributor mentioned above received their product 'directly' from there.

    Now, however, the American side is setting up their own plant, or rather 'they are trying to' in China and there is a battle over 'who' is the owner of the designs and patents that is in the U.S. court system.

    Now, I haven't the faintest idea 'who' will win. The people I met and talked to seemed OK but I am not their lawyer nor rep.! So the long and the short is that regardless of 'who' is the real Jolida. The product being offered by .net is the product that has been bought by most everyone until 'now'. So NO one should be worried about its 'quality'. I've seen the facility. It's been there for years and so have the workers, including the chief engineers and designers. In the end, there will be only ONE just like in Highlander. lol

    But if you want to test things out. Place a HUGE order for some product, especially some newer items on the .net site and see if .com 'can deliver' it or gives you a 'coming soon' notice! I can tell you from personal inspection that there were 100s of products being tested, assembled or burned in while I was there year ago.

    cnh
    Currently orbiting Bowie's Blackstar.!

    Polk Lsi-7s, Def Tech 8" sub, HK 3490, HK HD 990 (CDP/DAC), AKG Q701s
    [sig. changed on a monthly basis as I rotate in and out of my stash]
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  • thsmith
    thsmith Posts: 6,082
    edited February 2011
    I received my JD100 from .net on Tuesday. Excellent packing and from purchase to delivery was 7 calender days.

    They did fail or sent to wrong email address the shipping info but I sent a query on Monday and received response with an hour with apologies.

    So no complaints on my end.
    Speakers: SDA-1C (most all the goodies)
    Preamp: Joule Electra LA-150 MKII SE
    Amp: Wright WPA 50-50 EAT KT88s
    Analog: Marantz TT-15S1 MBS Glider SL| Wright WPP100C Amperex BB 6er5 and 7316 & WPM-100 SUT
    Digital: Mac mini 2.3GHz dual-core i5 8g RAM 1.5 TB HDD Music Server Amarra (memory play) - USB - W4S DAC 2
    Cables: Mits S3 IC and Spk cables| PS Audio PCs
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  • acmf74
    acmf74 Posts: 937
    edited February 2011
    Jolida.NET even asked me to hold off on paying them because they weren't able to make a early shipment due to the Chinese New Year. :biggrin:

    Anyone notice the price went from $539 to $569? :eek:
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  • F1nut
    F1nut Posts: 51,700
    edited February 2011
    acmf74 wrote: »
    Interesting link on Audio Asylum

    http://www.audioasylum.com/audio/general/messages/58/584432.html

    Interesting indeed. The comments made by KT88 make a lot more sense that the stories Jolida.net is trying to get folks to believe.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • F1nut
    F1nut Posts: 51,700
    edited February 2011
    From the Jolida.net site about warranty coverage.
    * If you are living in USA, you will have to send it to California, USA

    * If you are living in, you will have to send it to Toronto, Canada.

    Living in......where???



    Where to ship it.....
    - Our Canadian based maintenance center is :

    LONG ISLAND ELECTRONICS
    #110-398 Ferrier Street
    MARKHAM, ON L3R 2Z5
    Canada

    - Our U.S. maintenance center is based in CALIFORNIA, USA

    It appears to me that they do not actually have an address in "CALIFORNIA, USA "
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • mhardy6647
    mhardy6647 Posts: 34,933
    edited February 2011
    I think we're going to see more of this blurry interpretation of who owns intellectual property between the Chinese manufacturers and their (erstwhile) US enablers. Not a pretty sight.
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  • Loud & Clear
    Loud & Clear Posts: 1,538
    edited February 2011
    KT88 sells Jolida.com products and doth protest too much. His opinion is motivated by his wallet.

    Two Channel Setup:

    Speakers: Wharfedale Opus 2-3
    Integrated Amp: Krell S-300i
    DAC: Arcam irDac
    Source: iMac
    Remote Control: iPad Mini

    3.2 Home Theater Setup:

    Fronts: Klipsch RP-160M
    Center: Klipsch RP-160M
    Subwoofer: SVS PB12NSD (X 2)
    AVR: Yamaha Aventage RX-A2030
    Blu Ray: Sony BDP-S790
    TV Source: DirecTV Genie
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  • F1nut
    F1nut Posts: 51,700
    edited February 2011
    Yeah, possibly, but on the other hand, so does and is Jolida.net. Meanwhile, Jolida.com seems to have choosen the high road.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • sevenseas7
    sevenseas7 Posts: 4
    edited March 2011
    I purchased the JD303 6 weeks ago via their Ebay store. After a couple days I noticed a buzzing noise I would hear with my music turned low. Not from the speakers but from the transformer section of the integrated amp.

    I sent jolida.net an email 2/22/11 regarding my concerns: no reply.
    Sent 2nd email with audio file: jolida responded by requesting I rebais the tubes.
    3rd email to jolida.net advised them it did not work and that I was taking it to an audio technician.
    4th email: advised jolida.net I had an audio tech isolated the buzzing to a defective transformer possibly due to not potted properly and I requested warranty service: no reply.
    5th email requesting warranty work and location of their repair facility located in California: jolida.net's reply was to give them time to get the replacement part (never did get the address of the repair facility).

    I'm not sure what to make of this.

    Its rare that anything I have purchased in the past needed warranty work. In one case my Olympus camera needed work. Another time my Lenovo laptop had a bad motherboard. In both examples I was immediately provided information to ship the items back and repairs was completed in a timely manner.

    jolida.net web site list a 2 year warranty and their commitment to supporting their products. I hope they follow through with this matter since its a very nice amp (aside from the buzzing)
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  • F1nut
    F1nut Posts: 51,700
    edited March 2011
    On the other hand......I know someone that recently purchased a brand new product from Jolida. com. It had an issue, was sent in for repair and returned to the owner in 1 weeks time.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • mhardy6647
    mhardy6647 Posts: 34,933
    edited April 2011
    sevenseas7 wrote: »
    I purchased the JD303 6 weeks ago via their Ebay store. After a couple days I noticed a buzzing noise I would hear with my music turned low. Not from the speakers but from the transformer section of the integrated amp.

    I sent jolida.net an email 2/22/11 regarding my concerns: no reply.
    Sent 2nd email with audio file: jolida responded by requesting I rebais the tubes.
    3rd email to jolida.net advised them it did not work and that I was taking it to an audio technician.
    4th email: advised jolida.net I had an audio tech isolated the buzzing to a defective transformer possibly due to not potted properly and I requested warranty service: no reply.
    5th email requesting warranty work and location of their repair facility located in California: jolida.net's reply was to give them time to get the replacement part (never did get the address of the repair facility).

    I'm not sure what to make of this.

    Its rare that anything I have purchased in the past needed warranty work. In one case my Olympus camera needed work. Another time my Lenovo laptop had a bad motherboard. In both examples I was immediately provided information to ship the items back and repairs was completed in a timely manner.

    jolida.net web site list a 2 year warranty and their commitment to supporting their products. I hope they follow through with this matter since its a very nice amp (aside from the buzzing)

    The transformer's laminations are singing. This is the power transformer, I take it? Too bad it is potted; were it not, you could just gently snug the nuts. Try putting something nice and heavy atop the offending transformer.
    Their original advice (about bias) was actualy a reasonable place to start; when power transformers buzz, it is sometimes because there is too much current drain in the circuit. If you have a Kill-a-Watt, you might want to check the current draw of the amp when it's warmed up and operating and determine that it meets the specification printed on the back apron of the amp.

    Good luck with long-distance support... there's a difference between price and value (although the typical US consumer is pretty naive of the distinction).
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  • cnh
    cnh Posts: 13,284
    edited April 2011
    Not going to disagree. Jolida.net currently has a repair station in Ca. as noted above. Certainly a bit of a distance for those of us on the East Coast. Loud & Clear is right about Marc. But currently he is indisposed and may not be available to respond for a while (personal communication).

    It makes sense that .com could repair things more quickly since they were a distributor and have had a network for that in place for a while.

    Considering the 'volume' of product that Jolida.net has probably been moving and their 'logistical' problems I would NOT count them out in terms of servicing your issues. They refunded a purchase in Virginia recently because the headphone section of one of their CDPs may have been damaged in transit. The piece was returned to Ca. for servicing. I'd say hang in there.

    I understand the China syndrome we see here. I also understand that some of you probably have had GOOD relations and even 'personal' relations with the .com distributor. In fact, I know so from reading old posts on this site. Again, until this problem of the two Jolidas is resolved...no one will know for sure.

    Personally, you all know where I stand. And that's all folks.

    cnh
    Currently orbiting Bowie's Blackstar.!

    Polk Lsi-7s, Def Tech 8" sub, HK 3490, HK HD 990 (CDP/DAC), AKG Q701s
    [sig. changed on a monthly basis as I rotate in and out of my stash]
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  • DON73
    DON73 Posts: 516
    edited April 2011
    I considered buying a Jolida amp. but I couldn't decide where to buy and eventually shelved the purchase. The Jolida is well liked here and other forums but I want a company that will provide excellent customer service. The OP isn't getting that.
    I pay for EVERYTHING I buy with a credit card. If they had not corrected the problem by the third e-mail I would have filed a disputed charge with the credit card company. I recently paid $541 for what turned out to be a piece of junk.
    My credit card co. decided in my favor and credited my account with the full amount. Now Paypal will have to deal with the seller to get their $$ from him. Paying with a credit card is the only protection I have buying on line.
    TO ERR IS HUMAN. TO FORGIVE IS CANINE.
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  • F1nut
    F1nut Posts: 51,700
    edited April 2011
    Jolida.net currently has a repair station in Ca. as noted above.

    Really? What's the address?
    I also understand that some of you probably have had GOOD relations and even 'personal' relations with the .com distributor. In fact, I know so from reading old posts on this site.

    I have met and talked with the owner, we do not have a 'personal' relationship. In fact, I'd say he comes off as a bit of a jerk at times.

    One of the problems I have with Jolida.net is the way they come here bad mouthing an established business and creating a lot of confusion with the buying public. A sure fire way to kill both businesses. On top of that it would appear they were selling gear out the back door, so to speak, for years. Here's a link, http://www.pacificvalve.us/ShendaSD100.html, to a CDP that use to be available before Jolida.net decided to claim the name "Jolida".
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • F1nut
    F1nut Posts: 51,700
    edited April 2011
    Ha, just noticed something about the Shenda CDP in the link I posted above. In this picture, http://www.pacificvalve.us/images/Shenda_SD100_Inside_Close_up.JPG, you can see were the Jolida name tag was ripped off the tops of the transformer covers.
    Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t-u-r-d by the clean end."

    President of Club Polk

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  • mhardy6647
    mhardy6647 Posts: 34,933
    edited April 2011
    F1nut wrote: »
    ...One of the problems I have with Jolida.net is the way they come here bad mouthing an established business and creating a lot of confusion with the buying public. A sure fire way to kill both businesses...

    I think you have struck the nail on its head - the long term consequences of this little imbroglio will likely be fatal for the brand and consequently a loss for the consumer. :-(
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  • cnh
    cnh Posts: 13,284
    edited April 2011
    Let's hope not. But, I can see your point mhardy.

    And I also understand Jesse's position better--I agree the dirty laundry should have remained in the hamper till everything was resolved; that was a mistake. It would be a shame if reasonably priced equipment like Jolida went down because of all this.

    cnh
    Currently orbiting Bowie's Blackstar.!

    Polk Lsi-7s, Def Tech 8" sub, HK 3490, HK HD 990 (CDP/DAC), AKG Q701s
    [sig. changed on a monthly basis as I rotate in and out of my stash]
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  • sevenseas7
    sevenseas7 Posts: 4
    edited April 2011
    Thanks for all the input. It crossed my mind to file a dispute via EBay but I decided to give jolida.net time to resolve my issue. Now that the 45 day EBay policy has passed that is no longer an option.

    My credit card company through a credit union has been a hit and miss regarding support in the past. Their policy is as long as the item is in my hands they wont pursue a chargeback (already got rid of one credit card with them).

    I would like their ca repair facility address too.

    Anyway I'll wait for their reply and if no response in two weeks request the amp be returned for a refund.

    Regarding the jolida.net / jolida.com debate and the information posted by jolida.net on their web site. It made for interesting reading.
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  • DON73
    DON73 Posts: 516
    edited April 2011
    My credit card company through a credit union has been a hit and miss regarding support in the past. Their policy is as long as the item is in my hands they wont pursue a chargeback (already got rid of one credit card with them).




    My cc company gives the seller 30 days to reply. If they don't reply in 30 days my money is refunded. I've had 3 disputed charges all resolved in my favor.
    Same credit card I've had since 1989.
    TO ERR IS HUMAN. TO FORGIVE IS CANINE.
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  • dkg999
    dkg999 Posts: 5,647
    edited April 2011
    Unless someone can find some recent legal filings, I think .net as an organization lost all of their legal actions in the US courts. It's a classic story of the perils of international business, not clearly owning your manufacturing and distribution, and how to destroy a brand.
    DKG999
    HT System: LSi9, LSiCx2, LSiFX, LSi7, SVS 20-39 PC+, B&K 507.s2 AVR, B&K Ref 125.2, Tripplite LCR-2400, Cambridge 650BD, Signal Cable PC/SC, BJC IC, Samsung 55" LED

    Music System: Magnepan 1.6QR, SVS SB12+, ARC pre, Parasound HCA1500 vertically bi-amped, Jolida CDP, Pro-Ject RM5.1SE TT, Pro-Ject TubeBox SE phono pre, SBT, PS Audio DLIII DAC
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  • sevenseas7
    sevenseas7 Posts: 4
    edited April 2011
    well, I never heard from jolida.net on March 28th which was when they were suppose to notify me. I sent them an inquiry on 4/10/11 and received no response. April 15th I sent them this email:

    On your last correspondence to me I was advised "It should arrive on monday 28th, but I will get confirmation from factory tomorow".

    Its now April 15th and still no word from you.

    I started this process of alerting you regarding problems with the JD303BRC Feb 22nd. So its been 7 weeks.
    Furthermore I havent been able to confirm with you the address of the repair shop in CA.

    It appears to me your company is unable to honor their warranty services.

    I am requesting I ship the item back to your company for a refund.

    I received no reply from jolida.net. I contacted my credit card company 4/21/11 requesting paperwork be sent to me to start a chargeback. Hopefully they will be able to assist me in getting my money back.
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  • DON73
    DON73 Posts: 516
    edited April 2011
    sevenseas7 wrote: »
    well, I never heard from jolida.net on March 28th which was when they were suppose to notify me. I sent them an inquiry on 4/10/11 and received no response. April 15th I sent them this email:

    On your last correspondence to me I was advised "It should arrive on monday 28th, but I will get confirmation from factory tomorow".

    Its now April 15th and still no word from you.

    I started this process of alerting you regarding problems with the JD303BRC Feb 22nd. So its been 7 weeks.
    Furthermore I havent been able to confirm with you the address of the repair shop in CA.

    It appears to me your company is unable to honor their warranty services.

    I am requesting I ship the item back to your company for a refund.

    I received no reply from jolida.net. I contacted my credit card company 4/21/11 requesting paperwork be sent to me to start a chargeback. Hopefully they will be able to assist me in getting my money back.



    A firmly worded letter from an attorney with all the details has always gotten immediate results for me.
    TO ERR IS HUMAN. TO FORGIVE IS CANINE.
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  • sevenseas7
    sevenseas7 Posts: 4
    edited July 2011
    It's been a long process resolving my JD303. First, the chargeback prompted a response from jolida.net. The contact person I was dealing with had medical problems and a different representative contacted me. I was provided the name and address of their repair center in Los Angeles, CA.

    I initially responded that I wanted the unit returned for a refund. But after a google search revealed favorable reviews of the repair center I decided to give jolida.net an opportunity to repair the amp.

    I brought the amp to the repair center. I found the tech to be very knowledgeable and willing to listen to my concerns regarding the JD303. His initial inspection revealed the transformer screws needed to be tightened down. He felt the hum from the transformer after repairs were made was acceptable and normal for the jolida.net design.

    I brought the amp to my apt to test whether the hum was bothersome. It was still noticeable 7 feet from where my couch is located. I sent an email to jolida.net advising them I had decided to test it out for a few weeks to see if it interferes with music playing and whether I can live with the hum. I also advised them I canceled the chargeback since they had honored my request for warranty work and the tech believed the unit with its hum is within specs.

    I guess jolida.net wasnt happy with my continued hum issue because they immediately sent me an email stating they would ship a new transformer to the repair center and advise me when it arrived. I received a follow-up email a few days later from jolida.net advising me the transformer had arrived and to bring the amp in for repair work. The repair center coordinated with me for the drop-off. And the amp was ready for pick-up the following day.

    The amp has no hum after the transformer was replaced. I am very happy now with the JD303.
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  • dorokusai
    dorokusai Posts: 25,576
    edited July 2011
    The resale values for Jolida gear has dropped since all these issues started to surface on the internet. Good for buyers, not so much for sellers.
    CTC BBQ Amplifier, Sonic Frontiers Line3 Pre-Amplifier and Wadia 581 SACD player. Speakers? Always changing but for now, Mission Argonauts I picked up for $50 bucks, mint.
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