Thank you Polk Audio customer service

gfong
gfong Posts: 1,079
edited February 2011 in Troubleshooting
Kudos to Polk Audio customer service; I had a broken leg on my RTi A9's. I called the 800 number and was given the phone number to my local dealer in Ontario, Canada.
Called local dealer and within 2 days UPS showed up with 2 new legs at no charge.

Awesome service from State side and Canada. It was my first time using customer service after buying/owning at least 7 different types of Polk Audio speakers. A testament to Polk Audio's quality and now the positive customer experience.

Thanks again, much appreciated. Greg Fonger. (Customer for life.)
Post edited by gfong on
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Comments

  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited February 2011
    Hello Greg,
    Thanks for posting that recommendation! I know the folks in the CS department appreciate hearing it.
    Welcome to Club Polk and stick around.
    Cheers, Ken
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  • [Deleted User]
    [Deleted User] Posts: 1,225
    edited February 2011
    Kenneth Swauger wrote: »
    Hello Greg,
    Thanks for posting that recommendation! I know the folks in the CS department appreciate hearing it.
    Welcome to Club Polk and stick around.
    Cheers, Ken

    Agreed. The gang in customer service is a great bunch of guys and gals who truly care about Polk customers. They catch their share of flak so its nice to hear positive comments. Thanks. :smile:
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