Soundbar 360 no response remote no sound

Davecarp
Davecarp Posts: 2
edited January 2011 in Troubleshooting
Following a Wii usage on aux1, SB360 will not respond to the remote other than to show Polk Audio on display. Will not respond to remote changing the input to cbl/sat etc. Manually will not open DVD drawer, or respond to anything other than power on. Ideas?
Post edited by Davecarp on
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  • [Deleted User]
    [Deleted User] Posts: 7,658
    edited January 2011
    Hello,
    Sorry you're having a problem. I may be a little rusty on this product, it's been a while since I've worked with one. Try removing the control box's AC power cord from the wall outlet, let it sit unplugged for a few minutes and re-plug it in the wall outlet. See if this resets the control unit.
    Regards, Ken
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  • Davecarp
    Davecarp Posts: 2
    edited January 2011
    Tried that...did not help.any other ideas?
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  • nguyendot
    nguyendot Posts: 3,594
    edited January 2011
    Call polk customer support tomorrow morning, they will help you out.
    Main Surround -
    Epson 8350 Projector/ Elite Screens 120" / Pioneer Elite SC-35 / Sunfire Signature / Focal Chorus 716s / Focal Chorus CC / Polk MC80 / Polk PSW150 sub

    Bedroom - Sharp Aquos 70" 650 / Pioneer SC-1222k / Polk RT-55 / Polk CS-250

    Den - Rotel RSP-1068 / Threshold CAS-2 / Boston VR-M60 / BDP-05FD
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  • RuSsMaN
    RuSsMaN Posts: 17,987
    edited January 2011
    Ken, didn't this one have a 'hard reset' button on the rear? I remember mine having this issue a couple times, but I can't remember if it was just a hard power cycle like you suggested or not to fix it.
    Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.
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